ReWorks Solutions
via Workable
Case Manager - TALENT POOL
Pipeline listing This is a talent pool for possible future openings, not a job that is currently open. Applying adds you to the employer's pipeline.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 13h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 75d ago
The date the source published, not the day we noticed it (2026-07-02). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
South Africa
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 10d ago · last seen 1h ago
The listing
Position: Case Manager
Location: Remote (South Africa) - US Working Hours (9 AM to 5 PM EST)
Employment Type: Full-Time
Salary: Paid in South African Rand (ZAR)
Position Overview
The ABA Case Manager serves as the primary point of contact for all operational and service-related matters once a client begins services. This role acts as the liaison between families, RBTs, BCBAs, and internal departments, ensuring clear communication, quick problem resolution, and a positive experience for everyone involved. The primary goal is to maintain high client satisfaction, staff satisfaction, consistency of care, and long-term retention.
Key Responsibilities
- Serve as the primary point of contact for families and RBTs throughout active services.
- Coordinate and resolve scheduling changes, call-outs, cancellations, and other day-to-day operational issues.
- Proactively communicate with parents, caregivers, and staff to ensure concerns are addressed promptly.
- Collaborate with BCBAs, Recruiting, Scheduling, Billing, and Authorizations teams to ensure cases run smoothly.
- Order client materials and manage spending within assigned client budgets.
- Develop a strong understanding of CentralReach and provide first-line support for system-related questions and troubleshooting.
- Escalate system issues when necessary and follow through to resolution.
- Monitor active cases to identify risks to client or staff retention and implement proactive solutions.
- Maintain accurate case documentation and ensure all case information remains up to date.
- Build strong relationships with families and staff while delivering exceptional customer service throughout the client's ABA journey.
Requirements
- Previous experience in ABA, healthcare, case management, client services, care coordination, or a similar role.
- Strong communication and interpersonal skills with the ability to manage sensitive situations professionally.
- Excellent problem-solving and conflict-resolution abilities.
- Highly organized with strong attention to detail and the ability to manage multiple priorities.
- Ability to work independently and take ownership of assigned cases.
- Experience providing high-level customer service in a fast-paced environment.
Benefits
- Comfortable working U.S. hours
- Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.