Winning Assistants
via Workable
Virtual Assistant - Mental Health Practice
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 21h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 61d ago
The date the source published, not the day we noticed it (2026-07-16). Last seen at its source 2h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description agrees: it names Philippines.
What the ad says
…Location: Philippines Scope of Work / Responsibilities This role suppo…
Pay
$5–6/hr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 11d ago · last seen 2h ago
The listing
Job Title: Virtual Assistant – Mental Health Practice
Position Type: Part-Time
Work Hours: 11:00AM - 3:00PM EST
Work Days: Monday to Friday
Salary: $5 – $6 per hour (depending on experience)
Job Code: MH-JesKet
Workplace: Remote
Preferred Candidate Location: Philippines
Scope of Work / Responsibilities
This role supports a mental health practice focused on root-cause psychiatry and holistic care. The VA will assist with a blend of front desk, billing, patient communication, lead generation, and administrative tasks. Ideal candidates will have a calm, warm voice, be experienced in mental health settings, and be confident with insurance verification, scheduling, and payment collection.
Core Responsibilities
- Phone & Patient Communication
- Answer inbound calls and make outbound follow-ups
- Assist with medication refill requests
- Communicate with empathy and warmth, especially with sensitive patients
- Speak with clear, easy-to-understand English (critical for older, Southern U.S. patients)
Scheduling & Administrative Tasks
- Set and confirm appointments
- Conduct patient call follow-ups and manage the inbox
- Manage insurance eligibility verification and documentation updates in Healthy (EHR)
Financial Coordination
- Collect copays and follow up on payments
- Support billing and coding tasks (especially as insurance billing expands)
- Maintain patient financial records and ensure account accuracy
Lead Generation & Community Outreach
- Engage with prospective clients on Instagram DMs
- Set appointments through social media and outreach
- Reactivate past/dormant patients
- Reach out to other local therapy offices to explore referral partnerships
Requirements
Experience Requirements
- Prior mental health or psychiatric practice experience strongly preferred
- Experience using Weave (VoIP) and Healthie (EHR) strongly preferred
- Experience with insurance verification, billing, and copay collection
Required Skills & Qualities
- Excellent, clear English speaking skills with a gentle tone
- Confident in handling phone-based patient conversations
- Familiarity with mental health philosophy: root-cause approach, functional medicine, nutrition’s role in care
- Empathetic and professional communication skills
- Social media savvy – especially Instagram DM engagement
- Organized, detail-oriented, and self-motivated
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.