Senior Salesforce Agentforce Engineer

Accellor is an AI-native services firm purpose-built for the post-ChatGPT era. Free from legacy constraints, we focus on delivering measurable business outcomes through advanced AI, data, and engineering capabilities. Our mission is to operationalize AI at scale and unlock sustained enterprise value. 

Our offerings span AI solutions, data services, enterprise applications, and product engineering, tailored to industry-specific needs across healthcare, life sciences, telecom, retail, financial services, and technology. By leveraging design thinking and technology-agnostic architectures, we ensure faster time-to-value and seamless interoperability. 

With a proven track record of enabling Fortune 100 enterprises and global innovators, Accellor stands as a trusted partner for organizations seeking to harness the full potential of AI. Our vision is clear: to build intelligent, connected ecosystems that deliver measurable outcomes and redefine the future of enterprise transformation. 

As a Senior Salesforce Agentforce Engineer, you'll partner with enterprise clients to design and implement next-generation AI-powered customer and employee experiences using Salesforce's latest AI technologies.

This is an opportunity to work on cutting-edge Salesforce Agentforce implementations while collaborating with architects, consultants, and AI specialists to solve complex business challenges.

As a senior member of our Salesforce practice, you'll help clients modernize customer service through intelligent automation and generative AI.

Responsibilities

• Design, build, and deploy Salesforce Agentforce solutions that automate customer and employee interactions.
• Configure Salesforce Service Cloud to deliver AI-powered case management, self-service, and intelligent support experiences.
• Build AI agents using Agentforce, including prompts, topics, actions, orchestration, and conversational workflows.
• Integrate Agentforce with Salesforce CRM, Knowledge, Flows, Data Cloud, and enterprise applications.
• Configure Salesforce Trust Layer, security controls, and data grounding to ensure secure and responsible AI experiences.
• Develop scalable Salesforce solutions using Apex, Lightning Web Components (LWC), Salesforce Flows, Platform Events, and APIs.
• Partner with solution architects and client stakeholders to identify high-value AI use cases and translate business requirements into scalable technical solutions.
• Participate in architecture reviews, technical design sessions, code reviews, and solution planning.
• Support testing, deployment, release management, and production optimization.
• Champion Salesforce best practices while contributing to reusable assets and delivery standards across client engagements.

What Makes You Successful

• Strong consulting, communication, and stakeholder management skills.
• Ability to translate complex business requirements into scalable AI-driven Salesforce solutions.
• Experience working directly with enterprise clients in a consulting or professional services environment.
• A collaborative mindset with the ability to mentor teammates and contribute technical leadership.
• Passion for emerging AI technologies and continuous learning.

Requirements

• 8+ years of Salesforce development and implementation experience.

• Hands-on experience building solutions with Salesforce Agentforce or other Salesforce AI technologies.
• Strong expertise with:
• Salesforce Service Cloud
• Apex
• Lightning Web Components (LWC)
• Salesforce Flows
• REST and SOAP integrations
• Experience integrating Salesforce with enterprise systems and third-party platforms.
• Strong understanding of Salesforce security, governance, and the Salesforce Trust Layer.
• Experience delivering projects using Agile/Scrum methodologies.

Preferred Qualifications

• Salesforce AI Specialist Certification
• Salesforce Platform Developer I or II Certification
• Salesforce Service Cloud Consultant Certification
• Experience with Salesforce Data Cloud, Einstein AI, Prompt Builder, and Agentforce Studio.
• Experience delivering enterprise CRM modernization or digital transformation initiatives.

Benefits

Work-Life Balance: Accellor prioritizes work-life balance, which is why we offer, flexible work schedules, opportunities to work from home, and paid time off and holidays.  

Financial and Medical Benefits: Our package includes perks like flexible and discretionary time off, healthcare coverage for you and your loved ones, and a retirement plan to help you plan for the future. Additionally, we offer access to flexible spending and health savings accounts, life and AD&D insurances. 

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training, Stress Management program, professional certifications, and technical and soft skill trainings. 

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. 

Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centres. 

Accellor is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics