Business Analyst Middle [Chat]
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 21h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 49d ago
The date the source published, not the day we noticed it (2026-07-28). Last seen at its source 1h ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Available worldwide
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $108.3k–165.6k/yr
Middle 50% of 10 listings that do state pay — Operations · all levels · Worldwide · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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greenhouse employer's own board first seen 11d ago · last seen 1h ago
The listing
We are looking for a bold and proactive Business Analyst to join our Chat Team.
Chat Team is responsible for building and maintaining Chat for both customer and operational use across mobile and web platforms, including AI-powered Chat Bot solutions for customer support. Our main focus is on combining an outstanding customer experience, operational efficiency, and a highly engaging communication channel. As the company grows, our LLM-powered Chat Bot is becoming one of the key tools for scaling customer support — and we're looking for someone who will help us make it even better every day.
Challenges that await you:
- Enhance Support Chat Bot performance and quality, focusing on customer experience, operational cost efficiency and measurable improvements in resolution rate and response relevance
- Build quality assurance and coverage improvement processes — identify gaps, prioritize fixes, and establish a systematic approach to evaluating response quality
- Break down product ideas from Product Managers and stakeholders into clear, actionable tasks with well-defined acceptance criteria and edge cases
- Manage the full task lifecycle: gather and analyze requirements, write specifications, and collaborate with Engineering, Design, and Operations teams to deliver features
- Communicate with stakeholders to align expectations and clarify requirements, closely collaborate with Customer Service and Learning Experience product and OPS teams
- Conduct research and use data to evaluate feature performance and identify areas for improvement
- Maintain clear, structured, and up-to-date documentation
What makes you a great fit:
- 3+ year of experience as a Business Analyst or System Analyst in product, fintech, or operational environments
- Strong analytical and problem-solving skills, with the ability to gather, analyze, and align business requirements
- Experience writing specifications, creating development tasks, and supporting their implementation
- Basic technical background: able to write simple SQL queries, read logs, use Postman or similar tools
- Responsibility, proactivity, and ownership mindset
- Experience working across multiple teams and stakeholders
- B2 or higher English level for effective communication with an international team
Your bonus skills:
- Spanish at any level
- Experience with LLM projects
- Basic understanding of A/B testing and product/quality metrics
Our ways of working:
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Innovative Spirit: A commitment to creativity and groundbreaking solutions
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Honest Feedback: valuing open, transparent communication
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Supportive Team: a strong, collaborative community
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Celebrating Achievements: recognizing our wins together
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High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
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Relocation support to one of our hubs — Mexico, Serbia, or Georgia — with assistance for the employee and their family
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Flexible work from one of our offices or remote
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Healthcare Coverage
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Education Budget: Language lessons, professional training and certifications
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Wellness Budget: Mental health and fitness activity reimbursements
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Vacation policy: 20 days of annual leave and paid sick leave