Netomi
via Lever
UX Researcher
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 57d ago
The date the source published, not the day we noticed it (2026-07-20). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Canada
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $144.7k–246.2k/yr
Middle 50% of 18 listings that do state pay — Design · all levels · Canada · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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lever employer's own board first seen 39d ago · last seen 1h ago
The listing
About the Role
You'll be the voice of our users inside Product and Design, running both formative research that shapes what we build and validation research that ensures we built it right. You won't be researching in a vacuum: you'll have direct access to our outbound teams to drive customer conversations, and to our AI implementation teams and Forward Deployed Engineers who live inside customer deployments every day. Few researchers get this close to real enterprise pain points.
Responsibilities
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Plan and run formative research (discovery interviews, field studies, jobs-to-be-done analysis) that informs product strategy and roadmap decisions
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Run validation research (usability testing, concept testing, beta feedback loops) to pressure-test designs before and after they ship
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Partner with outbound and customer-facing teams to recruit participants and drive ongoing customer conversations
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Mine insights from AI implementation teams and FDEs, turning frontline deployment pain points into actionable UX improvements
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Synthesize findings into clear, prioritized recommendations that Product and Design can act on immediately
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Build lightweight, repeatable research practices that scale with the team, including self-serve tools and insight repositories
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Champion research rigor while moving at startup speed: right-sized methods, fast turnarounds, no research theater
Requirement
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4–7 years of UX research experience, ideally on B2B/enterprise SaaS or technically complex products
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Strong command of both qualitative and quantitative methods, and good judgment about which to use when
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Experience researching with enterprise users and buyers, not just consumers
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Ability to work independently: you scope your own studies, manage your own pipeline, and drive projects end to end
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Excellent synthesis and storytelling skills; your readouts change decisions, not just inform them
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Comfort with ambiguity and technical depth; curiosity about AI and how enterprises adopt it
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Strong collaboration across Product, Design, Engineering, and go-to-market teams
Why This Role
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Unmatched access: direct lines to customers, outbound teams, and FDEs embedded in Fortune 500 deployments
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Real influence: research here shapes the roadmap of a category-defining platform, not the margins of it
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Frontier domain: agentic AI is being defined right now; you'll uncover what enterprises actually need to trust and adopt it