Lodgify
via Lever
Customer Support Specialist with German
Posted 707 days ago, which is unusual. The employer's own board was still carrying it when we last read it, 3 hours ago.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 707d ago
The date the source published, not the day we noticed it (2024-10-08). Last seen at its source 3h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
LATAM
The description states no restriction of its own. This is the source's own tag.
Pay
$9,000–28,000/yr
Published by the source in its own salary field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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lever employer's own board first seen 39d ago · last seen 3h ago
The listing
Join Lodgify as a German-speaking Customer Support Specialist and become the champion for vacation rental owners across the globe! In this role, you will empower our German-speaking hosts by helping them master our software, resolve technical challenges, and optimize their property management integrations in a collaborative, fast-growing tech environment.
⭐ How will you make an impact?
Deliver exceptional, personalized support to our German-speaking hosts via email, chat, and phone.
Guide customers through software features and help them seamlessly connect their properties to major OTAs like Airbnb, Booking.com, and VRBO.
Investigate and troubleshoot technical inquiries, system logs, and setup configurations with confidence.
De-escalate challenging situations empathetically, transforming complex issues into positive customer experiences.
Collaborate with internal technical and product teams to report product feedback and improve our platform functionality.
Maintain precise documentation and share insights that elevate our customer support knowledge base.
⭐ What makes you a great fit?
Native or professional fluency in written and spoken German (C1/C2 level), along with strong professional English skills.
Proven experience in a customer-facing support or service role, ideally within a SaaS or tech environment.
Strong technical aptitude with a knack for logical troubleshooting and problem-solving.
Excellent communication skills with the ability to translate complex technical concepts into clear, user-friendly advice.
Familiarity with support tools like Zendesk, ticketing systems, or CRM platforms is a strong plus.
A resilient, adaptable mindset with an eagerness to learn and grow in a dynamic team setting.