Implementation Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 14h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 3d ago
The date the source published, not the day we noticed it (2026-09-11). Last seen at its source 1h ago.
Is it remote?
Remote - United States
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
greenhouse employer's own board first seen 3d ago · last seen 1h ago
The listing
The Implementation Specialist extracts applicable data from customer documentation and translates it into accurate system configurations that support payments to intended recipients. The role drives successful project delivery while meeting the needs of customers, sites, and patients.
Responsibilities
- Review and interpret global customer documentation related to study activities, including but not limited to; contracts, budgets, amendments, ICF's and templates.
- Identify areas of quality risk and/or need in pursuit of a best-in-class customer, site, and patient experience.
- Apply best practices to extract and configure customer data into applicable study activities from source documents.
- Collaborate and communicate with business partners to verify interpretation of study requirements.
- Adhere to auditing and monitoring checklists and procedures.
- Adhere to both internal KPIs and customer-driven SLAs.
- Participate in internal and external calls regarding study implementation and complex configuration issues/needs; consult with customers and Client Delivery colleagues to achieve resolution and adhere to best practices.
- Contribute to internal process documents to ensure study configurations are consistent and follow best practices.
- Partner with Product and IT teams to identify areas of enhancement across platforms.
- Support Client Delivery in establishing and maintaining positive customer relationships.
- Perform other duties, assignments, and/or special projects as time or circumstances necessitate.
Qualifications
- At least 1 year of previous experience in the pharmaceutical or CRO industry with contract management-related experience preferred
- Experience with Microsoft Word and Excel required
- Strong attention to detail required
- Ability to dissect the key elements of clinical trial financial documents and identify payable activities
- Ability to handle high volume in a fast-paced environment
- Excellent writing skills
- A mindset of quality and risk mitigation in pursuit of the best client, site, and patient experience required
- Must have excellent analytical, organizational, communication, and interpersonal skills
- Exceptional time management skills to support shifting priorities and key client deliverables
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