Fortify Companies
via Workable
Client Services Intake and Dispatch Coordinator
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 15h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 4d ago
The date the source published, not the day we noticed it (2026-09-11). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay
$17–19/hr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 3d ago · last seen 1h ago
The listing
People call us on their worst days. A burst pipe, a flooded basement, water where it should not be. When that call comes in, you are the first voice they hear and the person who sets everything in motion. As a Client Services Intake and Dispatch Coordinator at Rytech Restoration, you are the operational hub that connects our customers to our teams and keeps every job moving from that first call to the final update.
About Rytech Restoration
Rytech Restoration is a trusted name in residential and light commercial property restoration. Our local teams handle water damage, mold remediation, and property recovery with care and professionalism. As part of Fortify Companies, we are part of a growing family that is redefining property protection, from prevention to restoration, across markets nationwide.
Hours: 11-am 8pm EST
What You'll Do
You will be the voice customers hear first and the engine that keeps our operations running. Day to day, that looks like this:
▪ Manage incoming call queues and provide professional, empathetic service to customers during high-stress situations
▪ Assign and dispatch service requests to technicians via email and internal platforms
▪ Accurately enter and update assignments, notes, and scheduling details across multiple systems
▪ Track job status and ensure timely updates, including inspection schedules and completion milestones
▪ Proactively follow up on assignments, including addressing delays, rejections, or missing information before they become problems
▪ Communicate clearly with technicians, vendors, customers, and internal teammates throughout each job
▪ Maintain detailed, organized documentation so everyone on the team has the visibility they need
▪ Identify gaps or inefficiencies in workflows and flag them for improvement
▪ Perform other duties as assigned to support the needs of the team and business
Requirements
Required:
▪ High school diploma or equivalent
▪ 1 or more years of customer service, dispatch, or administrative experience
▪ Excellent written and verbal communication skills
▪ High attention to detail and accuracy in data entry and documentation
▪ Ability to manage multiple priorities in a fast-paced, high-volume environment
▪ Comfortable navigating multiple software systems and email platforms at the same time
Preferred:
▪ Experience in restoration, insurance claims, dispatch, or call center operations
▪ Familiarity with CRM or job management platforms
▪ Experience handling escalations or service recovery situations
You Will Thrive Here If You Are
▪ Someone who stays calm and focused when the volume picks up
▪ A self-starter who takes ownership and does not wait to be directed
▪ Detail-oriented in a way that matters: you get it right the first time, every time
▪ Energized by work that has a visible impact on real people having a tough day
▪ A strong communicator who can shift tone and approach depending on who you are talking to
Benefits
▪ A role with real impact: you are helping people through some of the hardest moments of their lives
▪ The stability of a 30-year-old company with the energy of a growing national brand
▪ Career growth across multiple companies and markets under the Fortify umbrella
▪ A team that values plain talk, hard work, and doing right by our customers
▪ Pay range: $17 to $19/hr, with competitive benefits
▪ The chance to be part of something new: we are building the future of property protection, and your voice matters here
Ready to Join Us?
If you are ready to be the person who keeps things moving and helps people on their hardest days, we want to hear from you. Apply today and let us show you what it means to be part of the Rytech team.
Equal Opportunity Employer
Rytech Restoration is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.