Virtual Staff 365
via Workable
CRM Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 10h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 1d ago
The date the source published, not the day we noticed it (2026-09-14). Last seen at its source 2h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 10h ago · last seen 2h ago
The listing
Our client is a full-service digital marketing agency delivering high-performance digital experiences across strategy, creative, performance, CRM, and web. They specialise in driving growth for a diverse client portfolio through data-driven campaigns and tailored marketing solutions.
They are now seeking to hire a CRM Specialist to manage the build, execution, and quality assurance of client CRM platforms and strategies. This role plays an integral part in bringing eDM, SMS, and automation programs to life while driving lifecycle retention and brand consistency.
Job Responsibilities
Campaign Execution & Automation
- Own the day-to-day execution of CRM programs across eDM campaigns, SMS, automated flows, and segmentation
- Build, optimise, and manage high-volume CRM delivery calendars across multiple client accounts
- Perform rigorous quality assurance and testing to ensure campaign accuracy and brand alignment
Strategy & Performance Analysis
- Contribute to CRM strategy across lifecycle marketing, retention, audience segmentation logic, and program design
- Establish and execute testing roadmaps to drive continuous account optimisation
- Run reporting and performance analysis to translate data into actionable strategic recommendations for clients
Operations & Team Collaboration
- Manage deliverability, list health, suppression lists, and platform data hygiene
- Collaborate with account managers, copywriters, and designers to brief and assemble assets to specification
- Proactively audit accounts to identify missing opportunities and build complete marketing programs
Requirements
- Minimum of 3 years of experience in CRM, lifecycle, or retention marketing
- Deep working knowledge of ESP platforms including Klaviyo, Dotdigital, and HubSpot
- Strong understanding of email marketing best practices, QA processes, and campaign deployment
- Proven ability to build end-to-end programs strategically rather than executing simple tasks
- High attention to detail with proactive problem-solving capabilities
- Excellent organisational skills to manage multiple project deadlines concurrently
Nice-to-Have Skills
- Experience working within a digital marketing agency environment
- Practical experience using Figma
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian Eastern Standard Time business hours)
- Full-time job
- HMO (STAFF only)
- Annual leave
- 13-month pay
- With Government mandated benefits