Nordic Naturals
via Greenhouse
Customer Service Associate Natural
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked just now — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 4h ago
The date the source published, not the day we noticed it (2026-09-17). Last seen at its source just now.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Pay
$21–23/hr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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greenhouse employer's own board first seen 1h ago · last seen just now
The listing
Location: Remote or On-Site
Salary: $21 per hour - $23 per hour
POSITION SUMMARY:
The Customer Service Associate is responsible for processing specialty orders across the department for Authorized Resellers of Nordic Naturals’ products. The Customer Service Associate is also responsible for processing invoices for key accounts, assisting with overflow of regular orders during peak times and promotional orders. This position will also include open order clean up ensuring all customers are being charged correctly.
Location Statement:
This is a remote position for those who live outside of 40 miles from Nordic Naturals headquarters in Watsonville, CA. Our culture is very important to us and for team members who live inside of the 40 mile radius we expect them to be able to travel to headquarters, 3 days each week. For remote employees that live outside of the 40 mile radius, we expect them to be able to travel to headquarters, once every 3 months, if required.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Function Statements
● Process specialty orders throughout the department including EDI orders, Customer Education orders
● Process Key Account promotional orders and Specialty Customer orders
● Invoicing through EDI system software for designated Key Accounts
● Closing open sales orders left open for low inventory items
● Cross train on multiple areas within department to act as back-up when needed for order entry or returns and credits
● Work with Accounting Department for account clean up on open items, invoicing and credits
● Support department staff as needed
● Miscellaneous administrative and project support as requested and required
● All other duties as assigned.
POSITION QUALIFICATIONS
Competency Statements
● Positive - Ability to view all situations with a positive attitude.
● Accountable – takes ownership for responsibilities, acknowledges and learns from mistakes
● Detailed- Must be able to pay attention to details and enter orders with minimal errors
● Multi-tasker- Ability to balance, prioritize and maintain various daily tasks
● Independent – Must be self-motivated and able to manage obligations without direct supervision.
● Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
● Communication - Ability to communicate effectively with others using spoken and written word clearly and concisely.
● Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
● Enthusiastic - Ability to bring energy to the performance of a task.
● Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
SKILLS & ABILITIES
Computer Skills
MS Word - Intermediate, MS Excel - Advanced, MS Powerpoint - Intermediate level or higher, Business Writing
Other Requirements
BA/BS in Business, Science or related field or 4 years experience in related field or equivalent combination of education and experience.