Senior Manager, Customer Success (Enterprise)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked just now — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 4h ago
The date the source published, not the day we noticed it (2026-09-17). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Canada
The description states no restriction of its own. This is the source's own tag.
Pay
$98.4k–164k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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lever employer's own board first seen 1h ago · last seen just now
The listing
Role Summary
This role will lead our Americas Customer Success team focusing on a highly scalable and efficient engagement model for a large volume of customers. The team will manage customer engagement throughout the customer lifecycle from deployment and adoption through renewal, ensuring satisfaction and maximizing customer value. The leadership role will play a key part in building out the team and its structure, working closely with other customer success teams, sales, operations, marketing, support, and product managers.
What You Will Do
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Recruit and lead an Americas Customer Success team, targeted at improving our customer experience and growing customer value.
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Create value-based plans and set the stage for meeting KPIs and objectives for the customer success team.
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Help to create a scalable model to support the high volume of customers and still deliver the necessary customer touchpoints.
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Develop the CSM playbook, mapping the customer journey and identifying peak points of satisfaction as well as critical points across the solution set.
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Help optimize the Customer Success operational platform to improve processes and effectiveness of the team.
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Work closely with associated roles across onboarding, sales, support, product operations, and renewals to ensure smooth handoffs and optimal customer experience.
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Sustain business growth and profitability by maximizing value, driving usage, adoption, upselling services, and reducing churn.
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Analyse customer data to improve the experience and articulate value.
What You Will Bring
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5+ years of experience managing a team
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7+ years of experience as a CSM, Account Manager, or related customer-facing role at a B2B technology company.
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Cybersecurity experience a must
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Proven track record of working with customers to drive success aligned with business goals successfully working with customers across the Enterprise segment
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Track record of working closely with regional sales leadership and partnering with support, product, and engineering teams to resolve customer issues and drive product improvements.
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A passion for teaching, developing, and growing others
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Strong customer-facing, cross-functional, relationship-building skills
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Ability to identify, analyze and find creative solutions to complex problems
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Capable of handling competing priorities and projects in a fast-paced environment
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High energy, self-starter comfortable with ambiguity in entrepreneurial environments
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Ability to identify bottlenecks within internal processes, and recommend solutions
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Must be willing to travel 25%