Mid Market Account Manager, EMEA
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 2h ago
The date the source published, not the day we noticed it (2026-09-18). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United Kingdom
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $81.5k–170.6k/yr
Middle 50% of 16 listings that do state pay — Sales & Marketing · all levels · United Kingdom · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 2h ago · last seen just now
The listing
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About the role
We are seeking a methodical and proactive Account Manager to own and grow a book of Mid-Market accounts. In this role, you'll manage a portfolio starting at $1M ARR with significant runway for growth - making it essential that you balance intentional account retention with a sharp eye for expansion opportunities.
The Mid-Market Account Manager is responsible for growing NRR and maintaining GRR across our mid-market customer segment (defined here as companies with between 500-1000 employees) through disciplined renewal execution and strategic upsells. Success in this role requires someone who is highly organized, deeply customer-focused, and operates with a business owner mentality - someone who treats their book of business as their own and holds themselves accountable to its health and growth.
Key objectives for success:
Achieve a minimum of 90% retention rate for both logo retention and revenue retention within 12 to 18 months.
Reach an expansion revenue target of approximately 135% of the existing customer base, subject to final approval.
Maintain strong customer relationships through meetings, ad hoc syncs, and business reviews.
Mitigate risk and manage customer expectations through proactive outreach and problem-solving.
Cultivate a deep understanding of your customers' business (operating rhythm, key stakeholders, business objectives, etc) to ensure the value of LucidLink's products are fully realized.
Leverage data and analytics to anticipate churn before it happens and providing solutions that earn our customers' business year after year.
Required competencies:
Familiarity with software-as-a-service (SaaS) business models and customer lifecycles.
Background with Media and Entertainment, Cloud Storage, and/or Software is strongly preferred
Demonstrated success growing existing customer accounts via renewals and upsells (please leverage data and performance metrics in your application or resume
Strong communication and problem-solving skills with a customer-centric approach.
Ability to work cross-functionally with sales, support, and technical teams to drive customer success
Interview process:
Initial interview with Recruiter
Hiring Manager interview
Cross-functional interview(s)
Role-play interview
Reasons to join LucidLink:
Tackle big challenges: You’ll have the chance to solve complex, high-stakes problems that redefine how teams collaborate globally. By starting with the Media & Entertainment industry and expanding into data-intensive sectors, you’ll gain deep insight into cutting-edge technologies and play a role in shaping the future of global workflows.
Values-led culture: Our values don’t just exist on paper—they guide every decision and interaction. You’ll thrive in an environment where integrity, innovation, and empathy are at the core of how we operate, empowering you to grow personally and professionally.
Hypergrowth journey: Joining a company with rapid growth means unparalleled opportunities for advancement, learning, and being part of an exciting journey toward unicorn status. You’ll experience the adrenaline of startup speed combined with the satisfaction of building something truly impactful.
Immediate impact: At LucidLink, your work will matter—immediately. You’ll be part of a tight-knit team of 230+ builders working at startup speed, where your ideas and actions will create tangible, exponential results that contribute to our collective success.
Comprehensive benefits: We believe in investing in our people. With flexible PTO, a competitive salary, stock options, and full health coverage, you’ll feel supported both professionally and personally while enjoying a strong work-life balance.
At LucidLink, AI fluency is a core professional competency. As part of our interview process, we'll explore how you currently use AI tools in your work and how you think about using them responsibly.