Transcription Operations Associate
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 42d ago
The date the source published, not the day we noticed it (2026-08-03). Last seen at its source just now.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
New York
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $110k–190.2k/yr
Middle 50% of 642 listings that do state pay — Operations · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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greenhouse employer's own board first seen 32d ago · last seen just now
The listing
Transcription Operations Associate
Platform Operations
Who we are:
AlphaSights is the leading global knowledge platform. Our sophisticated technology platform enables our clients, our people, and our experts to connect, collaborate, and transfer globally distributed knowledge faster than ever before. Professionals at investment firms, consultancies, corporations, and nonprofits rely on us to connect them seamlessly with knowledgeable domain experts who help enhance their thinking, inform critical decisions, and propel their business forward. Founded in 2008, AlphaSights currently employs more than 1,500 professionals in nine offices around the globe and regularly ranks as one of the fastest-growing companies in the world.
The role:
As a Transcription Operations Associate in the Americas region, you will play a critical role in the delivery of our AI-powered, human-in-the-loop transcription product, a published, client-facing service that consistently achieves 99%+ accuracy and powers the success of clients’ investment and compliance workflows. You will proactively manage the production queue to ensure transcripts meet our quality standards and industry-leading turnaround times, resolve workflow issues promptly, and address queries from our Client Service Teams. You will also oversee operational performance across your region, ensuring we not only meet but exceed KPIs for exceptional service delivery, productivity, and engagement.
What you’ll do:
- Production Oversight: Managing transcription orders, prioritizing unclaimed tasks, and addressing queries and capacity gaps for efficient production. You will be responsible for ensuring that we are meeting industry-leading turnaround time, quality, and cost-efficiency at scale.
- Issue Resolution: Independently addressing issues that affect transcription service delivery, while leveraging internal teams for troubleshooting as required.
- Distributed Workforce Management: Supporting the success of a skilled team in your region. You will be responsible for your unit’s KPIs, ensuring a productive and engaged workforce.
Who you are:
- Output-focused: You are an execution-focused individual that thrives in a fast-paced environment and drives measurable outcomes and KPIs for the function.
- Meticulous attention to detail: Your high standards and unwavering attention to detail ensure the highest level of accuracy and precision in your work.
- Self-starter: You take initiative in identifying issues, proposing operational improvements, and driving solutions. Your proactive approach and adaptability allow you to thrive in a dynamic environment.
Requirements:
- Bachelor’s degree, with strong academic credentials in any field and noteworthy extracurricular leadership
- No prior work experience is needed. However, relevant internships and other evidence of interest / experience working in operations in a service or business context are desirable
- Track record of strong academic performance (minimum GPA of 3.5)
- Fluency in written and spoken English is essential
Compensation and Benefits
- Compensation: $75,000
- 17 vacation days, 10 company holidays, and an end of year break between Christmas Day and New Year’s Day
- Competitive medical, dental, and vision insurance
- 401(k) match – 4% of your total compensation matched dollar-for-dollar
- Prime midtown office with state-of-the-art amenities
- The option to work from home on Fridays