Astronomer
via Ashby
Service Delivery Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 42d ago
The date the source published, not the day we noticed it (2026-08-03). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
New York City, Boston
The description states no restriction of its own. This is the source's own tag.
Pay
$130k–140k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 32d ago · last seen 1h ago
The listing
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io.
About the Role
As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer’s Professional Services team, helping accelerate and de-risk customer outcomes by ensuring delivery engagements run smoothly and remain focused on meaningful progress.
You will bring structure and momentum to customer engagements by developing project plans, coordinating technical resources, and maintaining alignment across customers, delivery teams, and account stakeholders. Your work helps customers move efficiently from kickoff to adoption while maintaining a high level of engagement and transparency throughout the engagement lifecycle.
You will act as the operational lead for customer engagements, orchestrating work across technical delivery teams while helping customers prioritize and execute initiatives that drive platform adoption.
This role reports to the Senior Manager of Service Delivery and primarily supports customers operating in East Coast time.
Responsibilities:
Manage a portfolio of customer engagements, maintaining visibility across both active work and broader account initiatives
Facilitate engagement cadences with customers to track progress, align priorities, and maintain delivery momentum
Develop and maintain project plans outlining milestones, timelines, and responsibilities
Work with customers to identify and maintain a backlog of technical initiatives that support platform adoption
Coordinate internal scoping and execution with Service Delivery Engineers and Service Delivery Architects
Monitor services utilization and ensure engagements remain aligned with contracted scope
Surface delivery risks early and coordinate resources to resolve blockers
Partner with Sales and account teams to ensure delivery engagements align with broader account priorities
Requirements:
5 years min experience in project management, professional services delivery, technical program management, or similar roles in a SaaS or technical services environment
Experience building and managing project plans for technical or software implementation projects
Ability to manage multiple concurrent customer engagements and coordinate work across technical stakeholders
Strong organizational, communication, and stakeholder management skills
Comfortable working with technical teams and customers in SaaS, data infrastructure, or developer-focused environments
Comfortable bringing structure and momentum to complex technical engagements where priorities may evolve
Preferred:
Experience working with data platforms or data engineering-focused products
Background as a Technical Project Manager, Professional Services Project Manager, Technical Account Manager, or Implementation Manager
The estimated salary for this role ranges from $130,000 - $140,000 based on leveling and geography, plus bonus, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience, and qualifications.
#LI-Remote
At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.