Senior Customer Success Manager (German speaking)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 52d ago
The date the source published, not the day we noticed it (2026-07-24). Last seen at its source 3h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Munich
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €1,350–1,625/mo
Middle 50% of 23 listings that do state pay — Customer · all levels · EMEA · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 32d ago · last seen 3h ago
The listing
You'll own a portfolio of Luma's high-value enterprise accounts and be responsible for growing how much they use the platform and how far it spreads inside their organizations. The role blends commercial ownership, product usage, and customer strategy.
Luma's post-sales organisation is early, so you'll help set how account growth is driven across EMEA rather than inheriting a mature motion. It fits someone commercial who's fluent with usage data and comfortable in fast-moving, ambiguous environments. If you want a defined playbook and steady accounts to maintain, this isn't that.
What You'll Own
Own a portfolio of strategic enterprise accounts, responsible for expansion and long-term growth.
Find and execute opportunities to grow usage across teams, geographies, and use cases.
Build multi-threaded relationships across technical, operational, and executive stakeholders.
Own and interpret usage data, spotting trends, spikes, and drop-offs across accounts.
Turn usage insight into proactive growth strategies.
Partner with product and engineering to unlock new use cases and clear adoption blockers.
Lead account planning, expansion strategy, and commercial conversations, and contribute to renewals.
First 90 Days
One way the first 90 could unfold.
Days 1–30 — Immerse & Diagnose: Learn your accounts, their usage patterns, and where adoption is stuck.
Days 30–60 — Ship & Validate: Land an expansion or new-use-case win in a priority account, driven by usage data.
Days 60–90 — Scale & Systemize: Turn the approach into a repeatable account-growth motion for EMEA.
What You Bring
5–10+ years in Strategic Account Management, Enterprise Sales, or commercial Customer Success in SaaS, AI, or enterprise tech.
A track record of driving expansion and growth in large, complex accounts.
Strong commercial mindset and comfort working with data, dashboards, and usage metrics.
Ability to navigate and influence stakeholders across large organisations.
Proactive ownership and comfort in fast-moving, ambiguous environments.
Nice to Have
Experience with usage-based or API-driven products.
Background in AI, data platforms, developer tools, or creative technology.
Experience working with technical stakeholders such as engineering or product teams.
Experience scaling accounts in high-growth startups.
Note: this body covers the three Customer Success roles — EMEA (London), EMEA German-speaking (London), and Germany (Munich). The two German roles add: native or fluent German required.
About Luma: Luma's mission is to build unified general intelligence that can generate, understand, and operate in the physical world. We believe multimodality is critical for intelligence — the next step beyond language models comes from vision. Luma is an equal opportunity employer.