AI Project Manager, CX
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 10h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 115d ago
The date the source published, not the day we noticed it (2026-05-23). Last seen at its source just now.
Is it remote?
USA - Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $110k–190.2k/yr
Middle 50% of 642 listings that do state pay — Operations · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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greenhouse employer's own board first seen 29d ago · last seen just now
The listing
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
We are seeking a motivated Project Manager to support customer-facing software and AI-enabled delivery projects. In this role, you will assist in day-to-day project coordination, documentation, and communication while learning best practices in AI and SaaS delivery. This position is ideal for someone looking to grow their project management career in a modern, AI-driven environment.
Role Description:
- Manage delivery of software and AI-enabled projects under guidance of senior project managers.
- Maintaining project plans, schedules, RAID logs, and delivery documentation.
- Track project progress, risks, and dependencies and escalate as needed.
- Prepare and contribute to customer and internal status communications.
- Coordinate meetings, action items, and follow-ups across cross-functional teams.
- Support adherence to delivery processes, PMO standards, and best practices.
- Adapt to changing project priorities while maintaining attention to detail.
AI Delivery Experience (Preferred)
- Exposure to software delivery involving conversational AI or AI-enabled platforms.
- Basic understanding of AI, LLM, or NLU concepts and terminology.
- Ability to follow and document AI-related requirements and risks.
- Support customer expectation-setting with guidance from senior team members.
- Awareness of common AI risks such as data quality or model limitations.
- Familiar in learning prompt engineering concepts and AI performance metrics.
- Comfort using AI-powered tools for productivity, documentation, or analysis.
Project Management Experience:
- Up to 4 years of experience supporting customer-facing software or SaaS projects.
- Foundational understanding of AI, Agile, Waterfall, or hybrid delivery methodologies.
- Experience working in AI, technical, or SaaS environments preferred.
- Developing problem-solving and risk-awareness skills.
- Strong written and verbal communication skills with attention to detail.
- Familiarity with project management tools such as Smartsheet, Jira, MS Project, or Salesforce.
- PMP, AI, or similar certification a plus
What’s in it for you?
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.