Technical Enablement & Documentation Lead (Portugal)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 13h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 111d ago
The date the source published, not the day we noticed it (2026-05-27). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Portugal
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 22d ago · last seen just now
The listing
About Flosum
Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform.
Role Overview
We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content.
Key Responsibilities
- Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules.
- Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect).
- Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content.
- Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume.
- Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar.
- Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs.
- Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand.
- Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs.
Requirements
- 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem.
- Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles.
- Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring).
- Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps.
- Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance.
- Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar).
Preferred Qualifications
- Salesforce Administrator or Platform Developer certification.
- Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.).
- Background in instructional design or video-based learning production.
What Success Looks Like in 12 Months
- Documentation NPS and self-service deflection rates measurably improved.
- Flosum Certification Program launched with at least three role-based tracks and an active learner community.
- A repeatable feedback loop established between Support, Sales, and Documentation.