Support Service Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 18d ago
The date the source published, not the day we noticed it (2026-08-28). Last seen at its source 1h ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
LATAM, Europe
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 20 listings that do state pay — Customer · all levels · LATAM · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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greenhouse employer's own board first seen 18d ago · last seen 1h ago
The listing
Company Intro
At Toloka AI we create data that powers leading GenAI models and innovations. We work with big tech, renowned AI startups, enterprises and non-profit research organizations worldwide. We use a combination of Experts + Crowd + Tech Platform to teach AI models to reason and evaluate their efficacy and safety. We have experts in more than 50 different domains—from doctors and lawyers to physicists and engineers—and boast one of the most diverse global crowds, representing over 100 countries and speaking 40+ languages. We are a well-funded startup with an enviable portfolio of clients.
Recently, we secured strategic investment led by Bezos Expeditions with participation from Mikhail Parakhin, CTO of Shopify and board advisor to leading GenAI companies, who now serves as our Chairman of the Board. Our remote-first team is globally distributed around the world: USA, UK, the Netherlands, Czech Republic, Serbia, and more.
About this freelance role
The Support Service Specialist plays a crucial role as the primary liaison between the service and its users. This individual possesses a comprehensive understanding of the service, the entire team, and its intricacies. Using clear and professional language, the Support Service Specialist assists users worldwide in comprehending the details of earning potential while performing tasks within the service. Additionally, they perform proactive support tasks by processing various internal system signals.
The Support Specialist consistently prioritizes the service they support, actively sharing valuable insights and suggesting improvements to streamline processes and address user inquiries. They maintain direct communication channels with the product team, designers, lawyers, and analysts.
Responsibilities:
- Respond to user inquiries in writing, adhering to the company's established style;
- Collect and analyze statistics on user appeals to derive valuable conclusions;
- Enhance the internal knowledge base and documentation for users;
- Participate in general meetings of the support team and the product department;
- Take responsibility for various aspects of user support.
Requirements:
- Passionate about assisting people and providing exceptional service;
- Excellent command of English and Russian languages;
- Ability to independently find answers to questions using available documentation;
- Previous experience in support services or written communication with individuals is a plus.
Remote-first, working with a globally distributed team across multiple time zones.
[Important Notice] Scam Alert Regarding Fake Job Posting
It has come to our attention that an individual or group is fraudulently impersonating Toloka to post fake jobs and solicit personal information from applicants. Please be aware:
Official Communication: Our recruiting team will only contact you from an official "toloka.ai" email address. We will NEVER use Gmail, Yahoo, Tolokainc, toloka.inc, or other personal or seemingly business email accounts.
Our Process: We will never ask for your bank account details, credit card number, or any fees as part of the application or interview process.
Official Listings: All legitimate job openings are posted on our official careers page: https://toloka.ai/careers#job-list
What to do: If you see a suspicious job posting or have been contacted by someone you suspect is a scammer, please do not provide any personal information. Instead, report the incident to us directly at security@toloka.ai and report the profile/post to LinkedIn. We are taking this matter very seriously and are working with the appropriate parties to resolve it.
Thank you for your vigilance!
To learn how we collect, use, disclose, and store personal data, check out our Privacy Notice.