Technical Support Engineer II
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 55d ago
The date the source published, not the day we noticed it (2026-07-21). Last seen at its source just now.
Is it remote?
EMEA - UK - Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
EMEA, United Kingdom
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €72.1k–106.1k/yr
Middle 50% of 78 listings that do state pay — Engineering · all levels · EMEA · EUR/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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greenhouse employer's own board first seen 12d ago · last seen just now
The listing
Company overview:
TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
Responsibilities
Direct interaction with customers and other TraceLink departments to understand, document, troubleshoot and resolve customer issues in a timely manner.
Perform analysis and problem resolution activities.
Contribute to the development of standard procedures and tools for frequently used troubleshooting techniques.
Partner with Product Management, Engineering and Quality Assurance on the timely resolution of customer reported issues.
Create and review Knowledge Articles for both internal and external (customer) use.
Participate in knowledge sharing and training as required.
Participate in on-call rotations to support off-hour customer issues as well as software deployment activities.
Qualifications
3-5 Years of experience in a technical support and troubleshooting role.
Customer-first communication and attitude.
Excellent English and Italian verbal and written communication skills.
Strong analytical skills and attention to detail.
BS in Computer Science or similar information technology degree.
Knowledge of UNIX, with a focus on scripting and parsing of data sets.
Experience in working with Java APIs.
Ability to read, parse and manipulate various technical formats including XML, EDI and CSV.
Working knowledge of B2B technologies including AS2, SFTP, and Web Services.
Experience with Supply chain software and knowledge of pharmaceutical industry preferred.
Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com.