CGS Nexus
via Greenhouse
Technical Support Specialist – Photo Finishing Equipment
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 38d ago
The date the source published, not the day we noticed it (2026-08-07). Last seen at its source 3h ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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greenhouse employer's own board first seen 11d ago · last seen 3h ago
The listing
Full-Time Temporary Position
About Us:
We provide nationwide technical support for photo finishing equipment installed in major retail locations. Our goal is to ensure seamless operation and minimize downtime through expert troubleshooting, proactive monitoring, and exceptional customer service.
Position Summary:
We are seeking a detail-oriented and proactive Technical Support Specialist to join our team. In this role, you will provide break/fix support both via phone and email, troubleshooting mechanical and software issues, maintaining online system connectivity, and assisting customers with equipment setup and maintenance. The ideal candidate will have experience working with photo finishing or similar technical equipment and possess excellent communication and problem-solving skills.
Key Responsibilities:
Handle outbound phone communication and email monitoring to provide break/fix support for photo finishing equipment located nationwide.
Live answering inbound communication to provide break/fix support
Troubleshoot mechanical and software issues remotely using tools such as NetOps, VNC, TeamViewer, and FIDS.
Proactively monitor website offerings and connectivity status for online operations.
Contact retail sites showing connectivity errors or product stock issues to reduce downtime and resolve problems promptly.
Guide customers through software navigation and operational procedures via remote sessions.
Assist customers with locating part numbers, ordering parts, and installing customer replaceable units.
Support device swaps including media drives, DX printers, and dymo label printers, ensuring smooth initial setup and installation.
Escalate unresolved issues to appropriate departments such as Depot, OSSN, and DFS in a timely manner.
Qualifications:
Experience with remote troubleshooting tools (e.g., NetOps, VNC, TeamViewer).
Strong understanding of mechanical and software troubleshooting principles.
Customer-focused with excellent verbal and written communication skills.
Ability to manage multiple tasks and prioritize proactive outreach to reduce equipment downtime.
Familiarity with photo finishing equipment or related technology is highly preferred.
Detail-oriented, patient, and capable of providing clear, step-by-step guidance to customers.
What We Offer:
Competitive salary.
Opportunity to work remotely and support a nationwide customer base.
Collaborative and supportive work environment.
Training and development opportunities to grow your technical expertise.