Contact Center Professionals: Feedback on Speech Analytics Optimization
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 11d ago
The date the source published, not the day we noticed it (2026-09-03). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $110k–190.2k/yr
Middle 50% of 642 listings that do state pay — Operations · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 11d ago · last seen 1h ago
The listing
What We're Researching
We're running a paid study on a new way to test and optimize topics in customer service software with speech analytics capabilities. Our goal is to streamline how teams manage phrase matching and intent detection. Your feedback will directly influence how these testing workflows are designed.
How It Works
You will participate in a remote video interview to walk us through your current speech analytics workflows. We will ask you to describe how you handle intent detection and topic optimization today. Then, you will review early concepts for a new testing interface and provide your honest reactions. Finally, we will discuss how these concepts compare to your existing tools.
Who This Is For
We are looking for contact center and customer service professionals with hands-on experience in speech analytics. You should be familiar with phrase matching, topic optimization, or intent detection tools. We welcome call center managers, customer experience analysts, and speech analytics specialists.
What You'll Do
Walk us through how you currently manage topics and intent detection
Describe your workflow for testing phrase matching in customer service software
React to early concepts for a new speech analytics optimization tool
Compare proposed testing methods with your current software solutions
Who Should Apply
Active professional in a contact center or customer service environment
Hands-on experience with speech analytics software
Familiarity with phrase matching or intent detection workflows
Comfortable discussing technical aspects of topic optimization
Compensation
$25 one-time
Ready to participate?
About Terac
Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Learn more at terac.com or on YouTube at @jointerac.