E-commerce Operations Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 19d ago
The date the source published, not the day we noticed it (2026-08-26). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines, South Africa
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay A$1,675–2,250/mo
Middle 50% of 19 listings that do state pay — Operations · all levels · Philippines · AUD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 11d ago · last seen just now
The listing
We are seeking an E-commerce Operations Specialist for our client — a fast-growing e-commerce brand with multi-million revenue, operating across Amazon, Walmart, Shopify, and TikTok Shop. The company has strong products, excellent customer reviews, and ambitious plans to expand into new markets. This role is critical to ensuring operational stability and removing day-to-day execution from senior leadership.
📌 Key Responsibilities
Amazon Account Health & Operations
Daily monitoring of account health and ASINs, proactively resolving issues before escalation.
Case management: open, track, escalate, and close cases with Seller Support.
Manage listing health: suppressed, stranded, flagged listings resolved within 24 hours.
Monitor Buy Box anomalies, enforce Brand Registry, and manage seller feedback.
Listing Optimization & Content
Create and maintain SEO-optimized product listings (titles, bullets, descriptions).
Coordinate with creative teams, ensuring all assets meet Amazon requirements.
Manage A/B testing via Amazon MYE: launch, monitor, analyze, and report results.
Maintain Amazon Brand Store and ensure content consistency across platforms.
Inventory & FBA Operations
Create and manage inbound FBA shipments across US, CA, and UK.
Track shipments end-to-end, reconcile discrepancies, and escalate issues promptly.
Monitor inventory levels daily, flagging risks before stockouts occur.
Maintain weekly Inventory & Shipping Tracker with accurate updates.
Multi-Channel Platform Management
Oversee Amazon CA/UK, Walmart, TikTok Shop, and Shopify operations.
Synchronize listings, monitor account health, and ensure compliance.
Deliver weekly cross-channel status updates to leadership.
Customer Experience
Respond to customer inquiries within 24 hours across all platforms.
Address negative reviews within 48 hours, surfacing recurring issues.
Manage returns, refunds, and automation sequences (e.g., ManyChat).
Weekly Operations Report
Deliver a comprehensive Monday report by 9AM EST covering account health, inventory, open cases, A/B tests, customer experience, and creative pipeline status.
⚡ Requirements
Hands-on experience with Amazon Seller Central (FBA, listing suspensions, case management, crisis resolution).
Strong problem-solving skills and ability to manage operational crises.
Excellent written English for reports, case notes, and customer communication.
High attention to detail, proactive mindset, and accountability.
Ability to work with overlap until 12:00 EST, Monday–Friday.
✅ Nice-to-Have
Experience with Shopify (themes, apps, storefront updates).
Familiarity with Klaviyo, Meta Ads, or AI content creation tools.
These are advantageous but not core to the role.
💡 Benefits
2-week paid trial period.
Performance bonus opportunities tied to successful product launches.
Long-term role — building a 10-year company, not a short-term project.
Flexible time off: 7 days for part-time and 14 days for full-time, usable for vacation, sick leave, or national holidays (no mandatory US holiday schedule).
Structured incentive plans including monthly and quarterly bonuses based on performance and brand priorities.