Pliant
via Ashby
Customer Success Manager (m/f/d)- UK & Ireland
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 56d ago
The date the source published, not the day we noticed it (2026-07-21). Last seen at its source just now.
Is it remote?
UK Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Berlin, United Kingdom
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €1,350–1,625/mo
Middle 50% of 23 listings that do state pay — Customer · all levels · EMEA · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 11d ago · last seen just now
The listing
ABOUT US
Pliant is a modular B2B payments platform that combines commercial card issuing, payment accounts, FX, and spend management in one system — adapting to existing setups rather than requiring customers to replace them.
Businesses across industries such as travel, e-commerce, and insurance use Pliant to manage complex payment workflows with cards, backed by credit lines Pliant underwrites itself.
Fintechs and software platforms embed Pliant's payment infrastructure into their own products, from API-based Cards-as-a-Service to fully white-label solutions. Banks use Pliant's Card & Spend OS, the customer-facing interface, on their own infrastructure to run card programs.
Founded in 2020 and headquartered in Berlin, Pliant serves 5,000+ businesses and 40+ partners across Europe and the United States. A principal member of Visa and Mastercard, Pliant issues commercial cards in 13 currencies across 32 countries — under its own European e-money license and with licensed partners in the UK and US.
Learn more at www.getpliant.com
ABOUT THE ROLE
We are seeking a motivated and proactive Customer Success Manager (m/f/d) to support all of our customers, especially our medium to large customers on the UK & Ireland market here at Pliant. The ideal candidate will focus on implementation, building strong relationships, identifying upsell opportunities, and collaborating with the Business Development team to drive growth.
This role is open to Berlin HQ (hybrid) or remotely in the UK.
WHAT YOU’LL DO
Serve as the primary point of contact for small and medium customers, ensuring their successful onboarding and ongoing satisfaction.
Proactively build and maintain strong relationships with customers to foster long-term loyalty and satisfaction.
Identify and capitalise on opportunities for upselling additional products or services.
Collaborate with the Business Development team to identify new business opportunities and support the company’s growth initiatives, as well as travelling occasionally to meet some of our customers face to face.
Regularly monitor customer metrics and respond to any signs of dissatisfaction or challenges.
Act as the customer advocate, ensuring their voice and feedback are considered in product development and service improvements.
Create and maintain accurate customer records and documentation in CRM systems.
Conduct regular check-ins and review meetings to ensure customer success and continued alignment.
WHAT YOU’LL BRING
Customer-focused with a passion for helping clients succeed.
Strong organisational skills and attention to detail.
Ability to thrive in a collaborative and fast-paced environment.
Goal-oriented, with a track record of achieving targets.
Ability to adapt to changing customer needs and industry trends.
A proactive and problem solving mindset, with the ability to take ownership of tasks and drive results
Experience within the Fintech, finance or travel industry would be an advantage for this position (or a high interest would be great!)
Excellent opportunity to build your career in a dynamic environment, with potential for further development and progression.
WHAT WE OFFER
The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
Attractive remuneration
Your choice of preferred OS, Windows or Mac
Flat hierarchy and transparent communication in a relaxed, professional atmosphere
Opportunity to develop your talent in a dynamic team with ambitious goals
Flexibility and possibility to work remotely
Company card with a monthly allowance for lunches, coffee, etc. with co-workers
Pliant is an equal opportunity employer. We welcome applications from people of all backgrounds, identities and abilities, and are committed to an inclusive hiring process. If you need any accommodations during the interview process, please let us know.
At Pliant we use the Ashby AI Criteria to assist with looking over resumes against our job qualifications for this role. All final decisions are made by our Talent Team and Hiring Team.
A human is behind these processes. Ashby does not automatically reject candidates or make final hiring decisions. Our teams review all results and make the final hiring decision with every candidate that applies.