Technical Community Lead
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 19h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 204d ago
The date the source published, not the day we noticed it (2026-02-22). Last seen at its source just now.
Is it remote?
Remote - North America / Western Europe / Eastern Australia
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
North America, Europe, Australia
The description states no restriction of its own. This is the source's own tag.
Pay
$80k–180k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
ashby employer's own board first seen 11d ago · last seen just now
The listing
What are we looking for?
We’re hiring a technical Community Lead to own our public forum and keep users unblocked. You are hands-on: you can debug, give architecture guidance, and jump on calls when needed. You also build scalable community systems (automation, ambassadors, events) and run the feedback loop into product/support.
What will you lead?
Forum ownership + support routing: ensure every thread gets answered or redirected correctly (docs, support ticket, technical escalation)
Hands-on technical help: help users build apps, debug common issues, provide fixes/workarounds, and hop on calls to unblock
Automation + workflows: build systems that make support fast and scalable (macros, templates, AI workflows, routing)
Community programs: ambassadors, rewards/recognition, office hours, AMAs, hackathons
Feedback loop: triage/categorize/summarize themes and feed them into roadmap decisions; build lightweight fixes for recurring issues when needed
What skills do we expect you to have?
Strong TypeScript (you can actually debug and advise)
Strong AI skills (prompting, agent workflows, debugging AI behavior)
Excellent written and verbal communication
High-energy, creative, community-first
Nice-to-have: experience running/scaling an online community
What are Hercules’ operating principles?
Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process:
We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.
We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work.
We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.
Is Hercules in-office or remote?
Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.
What are Hercules’ benefits?
Healthcare, vision, and dental
User whatever AI tools you’d like (you have an unlimited AI budget)
Take what you need vacation policy
Daily lunches, dinners and snacks in the office
We guarantee you will do the best work of your career here
What’s the compensation?
$80k-$180k + equity (depends on seniority, equity, and location)