Technical Support Engineer
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 27d ago
The date the source published, not the day we noticed it (2026-08-18). Last seen at its source 2h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United Kingdom
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay £75k–120k/yr
Middle 50% of 61 listings that do state pay — Engineering · all levels · United Kingdom · GBP/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
ashby employer's own board first seen 11d ago · last seen 2h ago
- posted 2026-09-14
The listing
About Ditto:
Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we’re committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world’s hardest connectivity problems.
As a (Senior) Technical Support Engineer you will:
Reproduce, debug, and escalate technical issues in partnership with Engineering and Product.
Act as a technical expert and initial escalation point for our SDK and Cloud products.
Work directly with developers to provide guidance and resolve complex issues.
Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders.
Participate in a 24/7 on-call rotation to support critical customer needs.
Collaborate with Engineering to communicate incident status and contribute to root cause analyses.
Build tools and automation to improve support workflows and reduce response time.
Use AI and other tools to create self-service opportunities for routine incidents.
Advocate for customer needs and influence product improvements based on real-world feedback.
Continuously sharpen your troubleshooting skills through exposure to challenging technical problems.
What you’ll need:
Have 2-4+ years of experience in technical support engineering or software engineering roles.
Ability to translate complex and ambiguous problem sets into clear hypotheses and solutions.
Deep experience in at least one relevant subject area like Operating Systems, Cloud Infrastructure, Kubernetes, Networking, Databases, Distributed Systems, etc.
Bachelor’s degree in Computer Science or similar experience.
Ability to read/follow code and GitHub commits to understand recent changes.
Customer-facing soft skills including active listening, customer empathy, and expectation-setting.
Nice to haves:
Prior experience in a hyper-growth company
A passion for building support functions and enablement from 0 to 1
Track record of building strong relationships with Fortune 500 companies
The Benefits of Building with Us
We offer competitive salaries and meaningful equity. We believe everyone on the team should have a stake in what we’re building. Benefits vary by region to make sure you're covered in the ways that matter most. In the US, that includes health, dental, vision, life, and disability insurance, plus a 401(k) and flexible spending accounts.
Regardless of where you live, everyone at Ditto can utilize flexible time off. And while we work remotely, our Atlanta office is always open if you ever want a place to work or meet up with teammates.
Apply Anyway
At Ditto, we know game-changers don’t always come wrapped in a “perfect” resume. Years of experience? Every single bullet point checked? Meh. That’s not what drives us.
What does matter?
Grit.
Curiosity.
Adaptability.
And a genuine spark for what we’re building.
So if you’re fired up about our mission but not sure you tick every box - hit that apply button anyway. Use your application to show us how you’ll make an impact here.
We’re always on the lookout for exceptional humans who want to grow, stretch, and build something meaningful with us.
Equal Opportunity Employer
Ditto is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Ditto is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.