Posh
via Ashby
Support Engineer
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 42d ago
The date the source published, not the day we noticed it (2026-08-03). Last seen at its source 1h ago.
Is it remote?
US Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $160k–225k/yr
Middle 50% of 2159 listings that do state pay — Engineering · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 11d ago · last seen 1h ago
The listing
Posh is seeking a skilled Support Engineer to join our growing Support Department. This role is critical in bridging the gap between standard technical support and professional services, ensuring our clients receive high-quality assistance for both immediate issues and specialized “mini-projects” that fall outside of initial implementations. You will be responsible for maintaining system health, troubleshooting complex technical issues, and assisting with the configuration of our AI-driven banking solutions.
What You’ll DoTechnical Troubleshooting: Diagnose and resolve complex technical issues related to digital bots, telephony integrations, and core banking configurations.
Technical SME: Assist in new telephony setup and troubleshooting
Issue Triage: Efficiently manage and clean up incoming ticket queues, ensuring accurate classification and timely resolution.
Cross-Functional Collaboration: Partner with Implementation, Engineering, and Customer Success teams to provide guidelines on scope and technical feasibility.
Overnight Deployments: Very limited; availability to perform overnight / early morning deployments
Documentation: Contribute to internal knowledge base to clarify roles and standard operating procedures for the support team.
Experience: 4+ years of experience in a technical support or implementation engineering role.
Telephony Experience: 2+ years of experience with telephony systems or SIP configurations.
Analytical Skills: Proven ability to troubleshoot SaaS platforms and API integrations.
Communication: Strong ability to translate complex technical concepts for non-technical stakeholders.
Preferred Qualifications
AI Knowledge: Background in Conversational AI, digital bots, or Natural Language Processing (NLP).
Banking Tech: Experience working with banking cores or configurations.
At Posh, we’re revolutionizing the way financial institutions serve their communities.
Through innovative AI solutions, we make customer support more accessible, fast, and enjoyable for both callers and staff members. Our AI assistants span digital (web and mobile) and voice (phone) channels, while our internal-facing solutions directly augment staff members’ ability to serve.
We believe the most successful AI products are built on a symbiotic relationship between humans and AI; each empowered to put their best foot forward. The bar is low, but the ceiling is high. Come build with us.
Posh does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.