Technical Support Engineer
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 21h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 81d ago
The date the source published, not the day we noticed it (2026-06-26). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
South Africa, Pakistan, Philippines, India
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay A$2,062–3,050/mo
Middle 50% of 11 listings that do state pay — Engineering · all levels · Philippines · AUD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 11d ago · last seen 1h ago
The listing
About Huzzle
At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.
Role Type: Full-time
Engagement: Independent Contractor
About the Company
Our client is a rapidly growing AI-powered software company transforming digital validation processes within the pharmaceutical, biotechnology, and medical device industries. Their platform leverages artificial intelligence and automation to dramatically reduce validation timelines and costs, helping regulated organizations accelerate innovation while maintaining compliance and quality standards.
As a fast-growing scale-up, the company offers the opportunity to work on meaningful technology that directly impacts life sciences teams around the world.
Job Summary
We are looking for a Junior Support Engineer to join a growing engineering team supporting customers across the life sciences industry. This is an excellent opportunity for an early-career software engineer who enjoys debugging technical issues, solving customer problems, and working directly with modern web technologies.
As the first point of technical support, you will investigate customer-reported issues, diagnose bugs, implement fixes, and communicate solutions clearly to customers. You’ll work closely with engineering, product, and QA teams while gaining hands-on experience across the full software stack.
Key Responsibilities
- Quickly learn and understand the company’s Next.js, React, Node.js, and Supabase codebase.
- Investigate customer-reported issues and reproduce bugs within the application.
- Use Cursor or similar AI-powered development tools to trace errors and identify root causes.
- Debug front-end and back-end systems, including APIs, databases, and application logic.
- Implement maintainable fixes using TypeScript across the application stack.
- Improve edge-case handling, reliability, and overall application performance.
- Draft clear and professional customer emails explaining issues, resolutions, and next steps.
- Provide calm and empathetic support during high-pressure customer situations.
- Collaborate with product, QA, and engineering teams to prioritize and resolve issues.
- Assist with patch releases and ongoing platform improvements.
- Update internal documentation, runbooks, and knowledge base articles to improve future support processes.
Requirements
- Experience developing applications using JavaScript and TypeScript.
- Hands-on experience with Next.js, React, Node.js, Supabase, and SQL.
- Strong debugging, troubleshooting, and problem-solving skills with excellent attention to detail.
- Ability to work independently, take ownership of issues, and drive resolutions to completion.
- Excellent written English communication skills and the ability to explain technical concepts to non-technical users.
- Comfortable communicating directly with customers and diagnosing technical issues in a professional manner.
- Experience using modern development workflows, version control systems, and software engineering best practices.
- Experience independently shipping software features or contributing to production applications is preferred.
- Exposure to AI-assisted development tools such as Cursor or similar coding assistants is a plus.
- Previous experience in technical support, customer-facing engineering roles, SaaS companies, or startup environments is advantageous.
Benefits
💻 Fully Remote: Work from anywhere with international teams
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals