Intellect
via Workable
Crisis Helpline Responder
Posted 614 days ago, which is unusual. The employer's own board was still carrying it when we last read it, just now.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 614d ago
The date the source published, not the day we noticed it (2025-01-09). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Hong Kong
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen just now
The listing
Are you passionate about making a difference for those in urgent need? As a Crisis Helpline Responder, you’ll provide immediate support and guidance to individuals in crisis, offering compassionate listening, crisis intervention, and critical referral services to help callers navigate their most challenging moments.
In this role, you’ll work closely with a dedicated team of mental health professionals, ensuring the safety and well-being of callers by connecting them with the appropriate resources and support systems.
This flexible, remote part-time role allows you to work from anywhere. While we prefer local candidates fluent in the local language, we welcome all qualified applicants aligned with our mission.
Why This Role Matters
Your role is essential in providing a lifeline to individuals experiencing distress, including those affected by suicide, self-harm, or mental health crises. You’ll be trained in evidence-based techniques to deliver immediate relief and guide callers to the appropriate resources, making a tangible impact in people’s lives.
Responsibilities
- Respond to crisis hotline calls, supporting those impacted by suicide, self-harm, and suicidal thoughts, as well as concerned family members or friends
- Deliver professional, evidence-based crisis counseling and emotional support, using de-escalation and crisis intervention techniques
- Assess caller needs and, when necessary, arrange emergency services or referrals to appropriate resources, including face-to-face crisis intervention, advocacy services, therapy, or group support
- Maintain accurate and detailed call records, capturing key issues and referrals
- Adhere to Data Protection Acts (1988, 2003, & 2018 GDPR) for caller confidentiality
- Assist in developing crisis management plans tailored to each caller’s needs
- Make quick, informed decisions during calls, prioritizing safety and support
- Ensure smooth, thorough handover to the next shift, maintaining continuity for caller support
- Dedicate each shift solely to Intellect’s crisis support responsibilities, conducting risk assessments as needed for high-risk cases
Requirements
- 1-3 years of experience on helplines (paid or volunteer), preferably in mental health or crisis settings
- Fluent communication skills in your native language; proficiency in additional languages is a plus
- Experience managing high-risk situations, including those at risk of suicide or in acute crisis
- Resilience and emotional composure under pressure, with the ability to recover from challenging interactions, ability to bounce back from stressful interactions and high-risk case
Preferred Qualifications
- Background in mental health or emergency services
- Completed training in Crisis Intervention or Suicide Prevention
- Proficiency in multiple languages