Mercier Consultancy Group
via Workable
French Speaking CX Specialist - Work In Sofia, Bulgaria
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 18h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 13d ago
The date the source published, not the day we noticed it (2026-09-02). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Bulgaria, Greece, France, Belgium, Spain, Portugal
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 10d ago · last seen just now
The listing
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer service landscape. We pride ourselves on delivering bespoke career solutions, helping professionals secure rewarding French-speaking jobs that accelerate their career trajectory in dynamic international environments.
Job Overview
We are currently seeking an exceptional professional for a French Speaking CX Specialist position in Bulgaria. This role is perfect for a customer-focused expert looking to build a career in the customer support services industry while enjoying the vibrant lifestyle and professional growth opportunities offered by one of the most exciting jobs in Bulgaria.
Key Responsibilities
- Deliver premium-level support to French-speaking clients through omnichannel communication including email, chat, and phone.
- Represent our clients with excellence, ensuring that every customer interaction reflects a commitment to quality in the customer support services sector.
- Resolve complex inquiries and technical issues with efficiency and empathy to ensure high customer satisfaction ratings.
- Collaborate with international teams to refine internal processes and elevate the standard of customer experience provided.
- Maintain detailed documentation of customer interactions within our CRM systems to track performance metrics accurately.
- Stay up-to-date with product knowledge and service policies to provide accurate and authoritative information to end-users.
- Contribute to a high-performance office culture where individual and team targets are consistently met.
Requirements
- Native or fluent French (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory).
- Strong proficiency in English to collaborate within our international corporate environment.
- A customer-centric mindset with a passion for excellence in the customer support services industry.
- Excellent problem-solving skills and the ability to multitask in a fast-paced environment.
- Prior experience in customer-facing roles is highly advantageous for those applying for this French Speaking CX Specialist position in Bulgaria.
Benefits
What We Offer
- Competitive Monthly Salary
- Fully Paid Training
- Comprehensive Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Monthly Performance Bonus
- €1,500 Signing Bonus (one-time)
- Professional career progression pathways in one of the leading French-speaking jobs in Europe.
- And Much More...
Life in Bulgaria
Living in Bulgaria offers a unique blend of modern European living, rich historical heritage, and a warm Mediterranean-influenced climate. As you explore jobs in Bulgaria, you will discover that the country is a hidden gem for expats, boasting a friendly culture, stunning mountain landscapes, and a cost of living that allows for a high quality of life. Sofia, in particular, is a bustling, cosmopolitan capital that serves as a hub for international business and technology.
Choosing to relocate to Bulgaria for this role means enjoying a thriving social scene, delicious local cuisine, and the chance to join a growing community of international professionals. With Mercier Consultancy Group managing your move, you can be confident that your transition to this beautiful country will be seamless, allowing you to settle in quickly and enjoy everything that Bulgaria has to offer while excelling in your new career.
How to Apply
If you are ready to take the next step in your career and join a dynamic team in a thriving industry, we invite you to apply now. Simply upload your CV to start your journey with Mercier Consultancy Group. We look forward to reviewing your application and discussing this exciting opportunity with you.
Best regards,
The Recruitment Team at Mercier Consultancy Group