Mercier Consultancy Group
via Workable
German Speaking Player Support Specialist for Gaming Account - Work In Sofia
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 9h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 15h ago
The date the source published, not the day we noticed it (2026-09-15). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Bulgaria, Germany, Poland
The description agrees: it names Bulgaria.
What the ad says
…right to work in Bulgaria…
Pay not stated
Similar roles pay €1,350–1,625/mo
Middle 50% of 12 listings that do state pay — Customer · all levels · Eastern Europe · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Carried by 1 source
-
workable employer's own board first seen 9h ago · last seen 1h ago
The listing
German Speaking Player Support Specialist for Gaming Account
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. As a leader in professional staffing, we specialize in placing candidates in high-impact roles, including exclusive German-speaking jobs for global gaming giants.
Job Overview
We are currently seeking a passionate professional for the German Speaking Player Support Specialist for Gaming Account position in Bulgaria. This role is a unique opportunity to immerse yourself in the fast-paced Gaming & Esports industry while providing world-class assistance to players across the DACH region.
Key Responsibilities
- Provide high-quality technical and account support to players via email, chat, and phone within the Gaming & Esports sector.
- Troubleshoot in-game issues, payment inquiries, and account security matters with professionalism and speed.
- Act as a brand ambassador for our client, maintaining a deep understanding of their gaming ecosystem and product updates.
- Document player feedback and provide actionable insights to improve the overall gaming experience.
- Ensure compliance with all data protection and privacy policies while handling sensitive user information.
- Contribute to a positive, collaborative office culture in Sofia, participating in team briefings and skill-sharing sessions.
- Stay updated on the latest industry trends to better serve our diverse gaming community.
Requirements
- Native or fluent German (spoken and written) is mandatory for this role.
- Valid EU passport or right to work in Bulgaria.
- A genuine passion for Gaming & Esports and familiarity with modern gaming platforms.
- Excellent communication skills with a customer-centric mindset.
- Professionalism, patience, and the ability to solve complex problems under pressure.
- Strong digital literacy and the ability to navigate multiple gaming support tools simultaneously.
Benefits
What We Offer
- Competitive Monthly Salary
- Fully Paid Training to ensure your success in the Gaming & Esports industry
- Comprehensive Health Insurance
- Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation provided)
- Monthly Performance Bonus linked to your individual and team targets
- Exceptional career growth opportunities within our international network
- And Much More...
Life in Bulgaria
Sofia, the vibrant capital of Bulgaria, offers an incredible blend of history, modern lifestyle, and a thriving business hub. Known for its affordable cost of living and stunning mountain views, Bulgaria provides an excellent backdrop for those looking to advance their careers. By accepting this German Speaking Player Support Specialist for Gaming Account position in Bulgaria, you will join an international community of young professionals enjoying the Mediterranean climate and the rich cultural landscape that Bulgaria is famous for.
Bulgaria is rapidly becoming a top destination for those seeking the best German-speaking jobs in Europe. You will discover a welcoming environment with a world-class culinary scene and endless entertainment options. We handle your relocation logistics to ensure that your transition to life in Bulgaria is as seamless as possible, allowing you to focus on your new career in the exciting Gaming & Esports industry.
How to Apply
If you are ready to elevate your career and join a top-tier gaming team in a fast-growing tech hub, we invite you to apply now. Your next professional chapter begins here with Mercier Consultancy Group. Simply submit your updated CV, and our recruitment team will be in touch to guide you through the process for these sought-after jobs in Bulgaria.
Warm regards, The Recruitment Team at Mercier Consultancy Group.