Mercier Consultancy Group
via Workable
Italian Speaking Solutions Consultant - Work In Sofia, Bulgaria
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 19h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 12d ago
The date the source published, not the day we noticed it (2026-09-03). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Bulgaria, Greece, Italy, Portugal, Spain, Germany
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 10d ago · last seen just now
The listing
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO consultancy, dedicated to bridging the gap between world-class talent and market-leading enterprises. As experts in the European landscape, we specialize in placing high-caliber professionals in rewarding roles, providing unparalleled support throughout the entire career development journey.
Job Overview
We are currently sourcing exceptional talent for an Italian Speaking Solutions Consultant position in Bulgaria. This role is a fantastic opportunity to join the thriving Customer Support Services industry, where you will act as a vital bridge for our global client, ensuring seamless service excellence for their Italian-speaking user base.
Key Responsibilities
- Deliver professional and empathetic support to customers via phone, email, and live chat within the Customer Support Services sector.
- Analyze complex customer issues and provide effective, high-quality solutions to ensure maximum satisfaction.
- Maintain accurate records of customer interactions and service documentation in our internal CRM systems.
- Collaborate with international team members to share best practices and improve service delivery standards.
- Stay updated on product knowledge and service policies to provide accurate information to end-users.
- Represent the company brand with professionalism, ensuring each interaction reflects our commitment to excellence in the Customer Support Services industry.
- Meet and exceed performance targets and KPIs as defined by the department, qualifying for additional monthly performance bonuses.
Requirements
- Native or fluent Italian (spoken and written) is absolutely essential for this role.
- Valid EU passport or a valid Bulgarian work permit.
- Strong communication and interpersonal skills, ideal for a fast-paced Customer Support Services environment.
- A proactive problem-solver with a passion for assisting others and a customer-centric mindset.
- Comfortable working in a diverse, international office environment in Sofia.
Benefits
What We Offer
- Competitive Monthly Salary
- Fully Paid Training programs to ensure your success in the Customer Support Services sector.
- Comprehensive Health Insurance package.
- Fully Paid Relocation Package (flight, transfer, hotel) for a smooth transition to your new home.
- Monthly Performance Bonus to reward your commitment and success.
- Fantastic career progression opportunities within a global firm, making this one of the most sought-after Italian-speaking jobs in Europe.
- And Much More...
Life in Bulgaria
Choosing to pursue jobs in Bulgaria offers a unique blend of vibrant culture, modern amenities, and a fascinating history. Sofia, the capital, is a dynamic hub that seamlessly merges historical architecture with a modern, cosmopolitan lifestyle. With plenty of sunshine, mountainous landscapes nearby, and a welcoming local community, Bulgaria provides an exceptional quality of life for expats and professionals alike.
Beyond the professional benefits of this Italian Speaking Solutions Consultant position in Bulgaria, you will enjoy a low cost of living, exquisite local cuisine, and a growing international community. Relocating to Bulgaria is a life-changing step, and with our full relocation support, you can focus on building your career in one of the most exciting emerging markets in Europe. Join the many professionals who have already chosen Bulgaria as their new professional home.
How to Apply
If you are ready to take the next step in your career and join a premium firm in a beautiful location, we encourage you to apply now. Simply submit your updated CV and our team at Mercier Consultancy Group will reach out to discuss your profile and the exciting opportunities awaiting you in Sofia. We look forward to hearing from you.