Global Pacific Support
via Workable
Case Management Virtual Assistant
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 12h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 344d ago
The date the source published, not the day we noticed it (2025-10-06). Last seen at its source 3h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 11d ago · last seen 3h ago
The listing
Global Pacific Support is partnering with one of its valued U.S.-based clients to hire a Case Management Virtual Assistant who has experience working with American companies and supporting U.S. Veterans.
This role calls for a professional who’s organized, empathetic, and able to handle sensitive information with precision and care.
Responsibilities
- Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality.
- Coordinate appointments, follow-ups, and documentation with Veterans and support partners.
- Prepare reports, maintain databases, and track progress on ongoing cases.
- Communicate with clients and stakeholders via email, phone, and video — always with empathy and clarity.
- Support process improvement by identifying gaps and proposing efficiency solutions.
Requirements
Qualifications
- Minimum 2 years of experience working as a Virtual Assistant, Case Manager, or Administrative Support Specialist for a U.S.-based company.
- Prior experience supporting Veteran-focused services (e.g., healthcare, benefits, or advocacy) preferred.
- Excellent written and verbal communication skills in English.
- Proficiency in CRM tools, Google Workspace, Microsoft Office, and project/task management apps.
- Strong attention to detail, organizational skills, and discretion with sensitive data.
- Ability to work U.S. time zones and maintain consistent communication.