Paired
via Workable
Client Retention Specialist for a U.S. B2B Voice AI Solutions Company
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 7h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 181d ago
The date the source published, not the day we noticed it (2026-03-18). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Mexico, Ecuador, Honduras
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen just now
The listing
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location.
About the Client
Our client is a B2B Voice AI solutions company that helps businesses automate and streamline their customer interactions, lead handling, and appointment scheduling using AI-driven voice technology.
About the Role
We are looking for a proactive and empathetic Retention Specialist to join our team, supporting our B2B Voice AI clients. This role focuses on de-escalating and retaining clients who may be dissatisfied or experiencing issues, ensuring they receive the highest level of service. You will be the bridge between our clients and internal teams, analyzing client journeys, identifying pain points, and providing tailored solutions to prevent churn.
Core Responsibilities:
- Communicate directly with clients via video calls to understand concerns and resolve escalations.
- De-escalate situations, rebuild client confidence, and retain clients using empathy, emotional intelligence, and professionalism.
- Analyze client journeys to identify miscommunications or process gaps and provide actionable solutions.
- Follow SOPs and concession policies to prevent churn and maintain consistent client satisfaction.
- Collaborate with cross-functional teams (operations, product, sales) to ensure client issues are resolved effectively.
- Document client interactions, outcomes, and recommended improvements in CRM and internal systems.
This role is open to all Latin America residents.
Requirements
- 3+ years of experience in retention, customer success, account management, or client relations.
- Proven experience handling escalations, refunds, or sensitive client situations.
- Excellent verbal and written English; neutral accent required for video calls.
- Strong emotional intelligence, active listening, and problem-solving skills.
- Comfortable operating in a fast-paced startup environment.
- Experience with CRMs, Slack, and project management tools.
- Ability to quickly learn product functionality and positioning.