Twoconnect
via Workable
Sales Customer Service Representative (Insurance or Bank Exp) - WFH / Dayshift
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 11h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 32d ago
The date the source published, not the day we noticed it (2026-08-14). Last seen at its source 3h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay A$1,900–2,625/mo
Middle 50% of 25 listings that do state pay — Sales & Marketing · all levels · Philippines · AUD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen 3h ago
The listing
The Sales Customer Service Representative is responsible for up-selling and cross-selling the company’s products and services to existing customers via telephone. This role involves both inbound and outbound calls, utilizing established systems and processes to achieve sales targets while maintaining excellent customer service.
- Up-sell and cross-sell products and services to existing customers through inbound and outbound telephone calls.
- Leverage the company’s systems and tools to meet sales targets within established service times.
- Follow up on leads generated on the website.
- Identify sales opportunities from existing client quotes within 4–6-week campaigns.
- Maintain accurate and detailed records of sales activities and customer interactions.
- Inform management of potential areas for growth in product, service, and education sales.
- Answer customer claims queries.
Requirements
- Proven experience in a Customer Service/ Sales environment.
- Demonstrated ability to identify and meet customer needs through effective sales techniques.
- Excellent oral and written communication skills to interact with customers and internal teams effectively.
- Proficient in using computer systems and software to record sales activities and access customer information.
- Strong interpersonal and teamwork skills to collaborate with colleagues and maintain positive customer relationships.
- Ability to learn new information (product and company knowledge).
Note: The official job title of the role is Retention Customer Service Officer.
Benefits
Why Join Twoconnect?
We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:
- Permanent work from home
- Monday–Friday: 6:00 AM - 3:00 PM PHT (adjustments will be made for daylight saving time)
- HMO with 2 free dependents and medical reimbursements
- Government-mandated benefits
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities. We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.
Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.