Customer Success Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 8h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 139d ago
The date the source published, not the day we noticed it (2026-04-29). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Canada, United States, United Kingdom
The description agrees: it names United States, United Kingdom, Canada.
What the ad says
…Location: Remote — US, UK or Canada (native-level American…
Pay
$3,500–7,000/mo
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 10d ago · last seen just now
The listing
Customer Success Manager (CSM) – Remote
Location: Remote — US, UK or Canada (native-level American English - mandatory)
Salary: $3,500–$7,000 per month, based on experience
Employment Type: Full-Time
Key Responsibilities
- Onboard new clients following the sales process and introduce them to our services.
- Serve as the main point of contact for clients, providing guidance, updates, and support.
- Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
- Ensure client retention by proactively addressing issues and providing solutions.
- Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
- Track and report on client progress and performance metrics.
- Escalate issues as needed and manage difficult client interactions with confidence and professionalism
- Contribute to process improvements and build out SOPs for the CSM function.
- Mentor future CSM team members as the department grows.
Requirements
Required:
- 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
- Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
- Excellent communication, negotiation, and client management skills.
- Ability to handle challenging client situations with professionalism and assertiveness.
- Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
- Highly proactive, detail-oriented, and able to work independently.
- Passionate about delivering high-quality client results.
Preferred:
- Experience working with contractors or service-based clients.
- Leadership experience or interest in growing into a senior CSM role.
Benefits
Why Join Us
- Fully remote work with flexible schedule within Eastern Time.
- Opportunity to build and lead your own team in the future.
- Exposure to high-level client success and agency operations.
- Supportive, fun, and high-energy team culture.
- Opportunity to shape processes and make the role your own.