Boldr
via Workable
Technical Support Advocate T1
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 18d ago
The date the source published, not the day we noticed it (2026-08-28). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 11d ago · last seen just now
The listing
A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY
WHAT IS YOUR ROLE
As a Technical Support Specialist, you will be on the frontlines of Gamma’s customer support operations. Your role is to ensure that users feel supported, empowered, and confident while navigating Gamma’s platform. You’ll provide timely assistance through chat and email using Intercom, troubleshoot technical issues, and guide customers to make the most out of Gamma’s innovative tools.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
WHAT WILL YOU DO
- Respond to customer inquiries via chat and email support channels using the Intercom platform.
- Provide technical troubleshooting by diagnosing and resolving users issues related to presentations, website building, account management, and platform functionality.
- Guide users through Gamma’s features, including AI content generation, template customization, publishing, and collaboration tools.
- Provide accurate, timely solutions with a professional and empathetic tone.
- Log customer interactions, track recurring issues, and contribute to knowledge base improvements.
- Escalate complex technical issues to tier 2 support or development teams
- Educate users on platform capabilities and best practices for creating presentations and websites
- Maintain high standards of response time, accuracy, and customer satisfaction.
Requirements
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction
YOU HAVE…
- 2 years of SaaS customer or technical support experience, preferably in technology or saas environments
- Familiarity with help desk or ticketing systems (Intercom experience a plus).
- Familiarity with website-building tools, content management systems, or presentation software
- Strong technical aptitude for troubleshooting digital platforms and web-based apps.
- Excellent written communication skills with the ability to explain technical concepts clearly.
- Comfortable navigating multiple software applications simultaneously.
- Strong collaboration and verbal communication skills for internal teamwork.
- Patience, empathy, and active listening skills to understand customer needs.
- Organization and efficiency in time management and an ability to juggle many ongoing initiatives with grace.
- Strong organizational and time management skills with the ability to juggle multiple projects.
- Proficiency for data analysis and process/operations improvement.
- Detail-oriented with a proactive approach to problem-solving.
- Ability to work collaboratively within a team and adapt to changing project requirements.
NICE TO HAVE…
- Experience supporting creative professionals, small businesses, or startups.
- Knowledge of presentation software (Gamma, PowerPoint, Google Slides, Canva).
- Familiarity with AI-powered tools or generative platforms.