HSI
via Workable
Customer Success Manager I
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 22h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 28d ago
The date the source published, not the day we noticed it (2026-08-18). Last seen at its source 2h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description agrees: it names United States.
What the ad says
…US-based US-based Remote Key Responsibilities Manage and grow relationships w…
…Location: US-based Remote Key Responsibilities Manage and grow relatio…
Pay not stated
Similar roles pay $86.8k–151.4k/yr
Middle 50% of 235 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 11d ago · last seen 2h ago
The listing
HSI is a leading provider of innovative training, safety management, and compliance solutions. We empower businesses to create safer workplaces, develop their workforce, and meet regulatory requirements through cutting-edge technology and content.
As a Customer Success Manager I (CSM I), you will serve as a trusted advisor to our customers, helping them maximize the value of our solutions while supporting their safety, compliance, and operational goals. You will build strong client relationships, drive product adoption, and partner cross-functionally to deliver an exceptional customer experience.
Location: US-based Remote
Key Responsibilities
- Manage and grow relationships with assigned customer accounts, acting as the primary post-sale point of contact
- Develop and execute customer success plans focused on adoption, retention, and long-term value realization
- Identify opportunities for account growth, expansion, and increased platform utilization
- Partner with Sales, Support, Product, and Implementation teams to resolve customer challenges and drive successful outcomes
- Conduct regular business reviews and customer check-ins, providing insights, recommendations, and ROI-focused guidance
- Monitor customer health metrics and proactively address risks to retention or engagement
- Maintain strong renewal performance while contributing to upsell and expansion goals
- Advocate for customer needs internally and provide feedback to support continuous product and process improvement
Requirements
- 2+ years of experience in Customer Success, Account Management, SaaS support, or a related client-facing role
- Proven ability to build strong customer relationships and support retention, renewal, or growth objectives
- Strong communication, presentation, and problem-solving skills with the ability to engage a variety of stakeholders
- Experience managing multiple customer accounts and priorities in a fast-paced environment
- Proficiency with Salesforce, Gainsight, HubSpot, or similar CRM/customer success platforms
- Comfortable analyzing customer usage data and translating insights into actionable recommendations
- Highly collaborative mindset with experience working cross-functionally across Sales, Support, Product, and Implementation teams
- Bachelor’s degree or equivalent professional experience
Preferred Qualifications
- Experience working in a SaaS environment
- Exposure to EHS (Environmental Health & Safety), compliance, workforce management, or related industries
- Ability to effectively communicate with senior leaders and executive stakeholders
- Experience conducting business reviews, onboarding sessions, or customer training
- Familiarity with renewal, adoption, and customer health metrics such as NRR, churn, and product utilization
Benefits
- All the coverage you would expect health, dental, vision, etc.
- Flexible work hours. We work hard, but understand that people are most productive when they can manage their own schedules and work/life balance
- Learning & Development Program. We are committed to helping you succeed as you grow your career. Plus, you have unlimited access to the HSI LMS and library of career development training!
- Work-from-home options. Where you work from is up to you
- Vacation time. Take the time you need when you need it
- Retirement benefits. We want to support your future and offer a generous $1:$1 company match