PatientIQ
via Workable
Vice President of Customer Growth
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 14h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 77d ago
The date the source published, not the day we noticed it (2026-06-30). Last seen at its source 3h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $160k–231.2k/yr
Middle 50% of 283 listings that do state pay — Sales & Marketing · Head · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen 3h ago
The listing
ABOUT US
PatientIQ is the leading outcomes intelligence platform for healthcare — purpose-built to help health systems, specialty practices, medical device companies, and medical societies collect, analyze, and act on patient-reported outcomes data at scale. Our platform — ClinicalPRO, ResearchPRO, and DataPRO — powers clinical research, post-market surveillance, registry management, and value-based care programs across hundreds of provider organizations and some of the largest device manufacturers in the world.
ABOUT THE ROLE
PatientIQ is hiring its first VP of Customer Growth — a revenue-generating commercial leader who will own net revenue retention, expansion ARR, and the strategic account program across our full customer base. This is not a traditional CS role. The VP Customer Growth carries expansion quota, builds a CS-as-revenue model, and leads a team that includes Customer Success-Enterprise, Outcomes Research & Registries, and Customer Success-Specialty Practice. The incoming leader will inherit a strong team, a clear structure, and a commercially ambitious mandate: grow NRR to 120%+ while protecting and expanding relationships with some of the most consequential health systems and specialty practices in the country.
ROLE RESPONSIBILITIES
- Own the full NRR and expansion ARR targets for PatientIQ — the primary commercial metric for this role.
- Lead three teams: CS Enterprise (health systems, new strategic partners), CS Specialty Practice (specialty practices), and Outcomes Research & Registries (Provider, MedTech, Societies).
- Carry and manage personal expansion quota; build and administer CSM-level expansion incentive plans tied to ARR growth.
- Own the Strategic Account Program for named accounts — executive relationship management, multi-year expansion planning, and EBR cadence.
- Build the CS-as-revenue operating model: playbooks, tooling, metrics, and team structure that treats CS as a growth engine, not a cost center.
- Partner with the VP Provider Sales in a commercial pod model — aligned coverage of Enterprise and Specialty accounts from sale through expansion.
- Drive the Enterprise/Specialty Practice bifurcation to full execution: differentiated service models, CSM ratios, and segment-specific expansion plays.
- Develop and retain a high-performing team — coaching (CS Enterprise), (CS Specialty), and (Outcomes Research & Registries).
- Oversee FY2027 headcount plan and capacity modeling.
Requirements
IDEAL QUALIFICATIONS
- 8+ years in Customer Success, Account Management, or commercial CS leadership in B2B SaaS or health technology.
- Proven track record carrying and exceeding expansion quota — you have personally owned NRR targets, not just supported them.
- Experience building CS-as-revenue models: CSM incentive design, expansion playbooks, and tech-touch at scale.
- Health system or clinical technology account management experience — you understand how health systems buy, renew, and expand.
- Led teams of 10+ including CS Directors or senior individual contributors.
- Demonstrated ability to grow NRR from 120%+ in a prior role.
- Dual-track model experience: Enterprise and Specialty simultaneously, with differentiated service approaches.
- HubSpot CRM fluency; data-driven approach to account health and expansion forecasting.
- Ability to travel up to 50%
Benefits
WHY WORK HERE?
PatientIQ was recently selected as one of the top 50 "Best Small Companies to Work For in Chicago" and we pride ourselves on our team culture and shared passion for working together to solve meaningful problems in health care to improve patient lives. Check out a few of our benefits below:
- Great Benefits - top-notch health, dental, and vision insurance. Additional perks available, including 401K.
- We are Mission Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
- True Idea Meritocracy - great ideas win out. We encourage all team members to challenge the status quo because our mission demands this.
- Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
- World-Class Team - we’re at the top of our industry because of our employees. They’re the best investment we can make, and we never forget that.
- Fast Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.