Steer Health
via Workable
Customer Success Associate
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 15h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 39d ago
The date the source published, not the day we noticed it (2026-08-07). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $87.1k–151.2k/yr
Middle 50% of 236 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen just now
The listing
ABOUT STEER HEALTH
Steer Health is an AI-native healthcare engagement platform serving 109 organizations across 472+ locations and 19M+ patients. Our products — Luna AI (autonomous voice and outreach), SteerNotes (AI clinical documentation), FastTrackCare (digital front door), and Revenue Cycle Intelligence — help health systems grow faster, reduce administrative burden, and deliver better patient experiences. We are growing at 48% year-over-year and we are just getting started.
We’re a fast-growing startup, which means things move quickly, priorities evolve, and every team member has the opportunity to make a meaningful impact. If you’re looking for a highly structured corporate environment, this probably isn’t the role for you. If you’re excited by solving problems, learning fast, and helping build something meaningful, we’d love to meet you.
What we are Looking For:
We’re looking for a Customer Success Associate who wants to build a career in Customer Success, Account Management, or Healthcare Technology.
This is an entry-level role designed for someone who is eager to learn, naturally curious, highly organized, and excited to work directly with customers. You’ll work closely with our VP of Customer Success and gain exposure to customer onboarding, relationship management, healthcare operations, AI technology, and revenue growth.
You might be a great fit if:
- You’re the person who asks thoughtful questions and genuinely wants to understand how things work.
- You enjoy solving problems more than following rigid processes.
- You like wearing multiple hats and learning new skills.
- You can balance customer empathy with business priorities.
- You want accelerated career growth and are willing to earn it.
RESPONSIBILITIES - Support sales hand-off, customer onboarding and implementation activities
- Help customers adopt and maximize value from Steer’s platform
- Monitor customer requests and ensure timely follow-up
- Coordinate across Customer Success, Product and Engineering teams
- Document customer feedback and identify trends
- Assist with customer training and education initiatives
- Help maintain customer health metrics and reporting
- Participate in customer meetings and learn account management best practices
- Identify opportunities to improve customer experience and internal processes
- Jump in wherever needed, because startup life requires flexibility and teamwork
Requirements
- 1-3 years of professional experience OR equivalent healthcare experience
- Strong communication skills and professional presence
- Exceptional curiosity and willingness to learn
- Highly organized with strong attention to detail
- Comfortable working in ambiguity and adapting to changing priorities
- Self-starter who takes initiative without waiting for detailed instructions
- Excited about startups, AI technology and building processes as you go
- PREFERRED QUALIFICATIONS
- Experience working in a healthcare setting such as hospital systems, medical practices or clinics.
- Experience working for a healthcare technology company
- Experience with AI, voice agent, or patient engagement platform implementations
- Customer-facing experience
- Startup experience
- Project coordination or implementation experience
Why Join Steer Health? - Direct mentorship from senior Customer Success leadership
- Clear path to Customer Success Manager or Account Manager
- Exposure to healthcare AI and emerging technologies
- Opportunity to help shape processes and influence company growth
- Fast learning environment with meaningful responsibility from day one
- Work with a team passionate about improving healthcare experiences
- If you’re looking for a role where you can learn quickly, make an impact, and accelerate your career in Customer Success, we’d love to hear from you.
Benefits
● Competitive base salary commensurate with experience
● Full benefits package (medical, dental, vision)
● High-autonomy environment with direct access to executive leadership
● Structured operating cadence with clear goals, metrics, and career growth targets
● Work that touches 19M+ patients — the mission is real
● Flexible PTOs and Company Fixed Holidays