Customer Success Associate
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 22h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 15d ago
The date the source published, not the day we noticed it (2026-08-31). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Pakistan
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · APAC · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 11d ago · last seen just now
The listing
AutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Associates to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook.
About AutoLeap
AutoLeap is the market-leading shop management SaaS provider in the underserved auto repair industry. The Shop Management System (SMS) provides an all-in-one, cloud-based auto repair management software that helps after-market auto shop owners focused on general repair to better understand, manage, and grow their business—from scheduling appointments to managing technicians and generating invoices to help save time and money.
In 2023, we announced our $30m Series B led by Advanced Venture Partners (AVP) and aren’t slowing down. Our mission is to change the auto repair industry one shop at a time, helping shop owners get home to their families earlier and helping them build long-lasting healthy businesses to pass on to future generations. We will be the de facto choice for all shop owners looking to grow and improve their businesses with your help!
As a Customer Success Associate, you will:
- Work directly with shop owners and their teams to realize greater value out of AutoLeap through deeper adoption
- Manage registrations and adoption of our integrated payments module, including contacting customers & third party vendors via phone and email, updating information and delivery of incentive plans
- Manage the support phone line and assist with customer product and billing questions incoming from that line, ensuring appropriate next actions are taken
- Work on other projects and initiatives of the Customer Success team on an as-needed basis
NOTE: You will be required to work during North American work days & hours.
To be successful in this role, you will need:
- 8 - 24 months experience at a software company (bonus points for familiarity with the SaaS business model and experience serving SMB customers)
- Experience in a customer facing role, such as customer success or support
- Experience working with a large book of business
- Organizational skills that will allow you to stay on top of multiple priorities
- Strong track record of success and progression in previous roles
- Passion for helping others--you love seeing your customers get more out of your product
- Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role