Technical Support Agent - UK
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 3d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 11d ago
The date the source published, not the day we noticed it (2026-09-04). Last seen at its source 6h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United Kingdom
The description agrees: it names United Kingdom.
What the ad says
…Right to work in the UK…
Pay not stated
Similar roles pay €1,350–1,625/mo
Middle 50% of 23 listings that do state pay — Customer · all levels · EMEA · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 11d ago · last seen 6h ago
The listing
About Tapcart
At Tapcart, we believe every brand needs a direct relationship with their customers, one they actually own.
We are the mobile commerce engine that powers shopping for Shopify's fastest-growing brands. $15B+ in revenue processed. 200M+ shoppers worldwide. Brands like Oh Polly, Bo+Tee, Princess Polly, Béis, and Forever 21 rely on us to power a large portion of their revenue.
We're a lean team with minimal management and big autonomy. Everyone here solves problems end to end and stays close to the product. We use our own platform, we talk to merchants daily, and we ship constantly. Backed by Shopify, Silver Lake, and other top VCs. Profitable and growing.
This is our first support hire in the UK. Today our European merchants wait until California wakes up. You're the fix for that, and you'll shape how we build support around you.
If you want a place where you own real outcomes, not just a queue, you'll fit in.
Why join Tapcart when you have a sea of other options?
You'd rather be the person who solves it than the person who routes it.
You want to build the playbook for a new region, not inherit someone else's rota.
What you'll be working on at Tapcart
Own the support queue end to end during European hours. Triage, reproduce, resolve, follow up.
Debug across Shopify themes and APIs, our React Native apps, checkout, and integrations like Klaviyo, Algolia, Yotpo, and Recharge.
Reproduce issues using device simulators, Proxyman or Charles, browser dev tools, and log readers. Capture clean repro steps and well scoped Asana tickets so engineering can act fast.
Use AI daily as part of how you work. Agents for research and debugging, and your judgment on what gets automated next.
Train Fin and build out the Help Center so the same question stops reaching a human twice.
Tell Product what merchants keep hitting, and push for it to get fixed.
Coverage & Schedule
This role is built for European coverage. You'll work standard UK business hours with a daily two to three hour overlap with our US Support team in your late afternoon. That window is for warm handoffs of in flight tickets, weekly team syncs, and live coaching.
Qualifications
3 to 5 years of technical support experience, ideally in a SaaS or ecommerce environment supporting mid-market or enterprise customers.
Strong working knowledge of Shopify (themes, admin, APIs) and the mobile app ecosystem (App Store and Google Play submissions, builds, releases).
Comfort triaging issues across web and native mobile, with hands-on troubleshooting using tools like Proxyman, Xcode and Android simulators, and browser dev tools.
Proficiency with helpdesk platforms (Intercom, Zendesk, or Gorgias) and ticketing tools like Asana or Jira.
Excellent written and verbal communication, with the ability to make complex technical issues feel simple to a non-technical merchant.
Disciplined ticket hygiene and the ability to manage a queue with competing priorities in a fully remote, async first environment.
A bias toward documenting what you learn so the rest of the team and our merchants benefit.
Right to work in the UK.
Salary Range
OTE £75,000 to £85,000, commensurate with experience.
Benefits
Competitive salary. Employer-contributed private medical through our UK EOR. Workplace pension. Flexible time off plus UK bank holidays. Remote-friendly. Home office stipend. Quarterly merchant stipend. Lots of swag drops.