Customer Service & Dispatcher
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 8d ago
The date the source published, not the day we noticed it (2026-09-07). Last seen at its source 3h ago.
Is it remote?
Remote Philippines
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Philippines
The description agrees: it names Philippines.
What the ad says
…Location: Philippines (Remote)…
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 8d ago · last seen 3h ago
The listing
Position Type: Full Time
Location: Philippines (Remote)
Schedule: EST Business Hours
About the Company
Our client is a fast-growing waste and recycling management company based in Michigan, proudly serving major clients including Walmart and Costco. For over six years, they've provided streamlined logistics and service coordination for hauling, junk removal, portable toilet rentals, and roll-off container management.
They're now expanding their operations support team with a dedicated Customer Service & Dispatcher to help ensure every completed job is verified, documented, and closed out accurately and on time.
About the Role
The Customer Service & Dispatcher plays a critical role in the company's daily operations, ensuring all vendor-completed jobs are verified and documented each day.
This role is both vendor and customer-facing and focuses on outbound calls, email confirmations, and accurate data entry into our systems. The right candidate will be detail-oriented, proactive, and an excellent communicator with clear, fluent English.
Responsibilities
Conduct outbound confirmation calls and follow-up emails with vendors to verify job completions daily.
Obtain and upload before-and-after photos for junk removal jobs via Odoo (email ticketing system).
Update job details, completion statuses, and supporting documentation in Docket (and eventually in our custom internal system).
Monitor and manage assigned tickets tagged as “confirmation required,” ensuring timely follow-up and resolution.
Communicate clearly and professionally with vendors and customers to gather missing information or clarify job details.
Support miscellaneous vendor-related tasks as needed, such as onboarding vendors to new systems, collecting rate sheets, and maintaining tracking spreadsheets.
Escalate any issues or incomplete confirmations to the Operations Director or relevant internal contacts.
Identify, qualify and negotiate with vendors for Junk Removal and Dumpster Rental jobs
Competencies and Qualifications
Must-Have
Excellent verbal and written English communication skills — neutral, clear, and professional tone is essential
Strong attention to detail and data accuracy
Ability to multitask and manage daily call and email volumes efficiently
Experience in customer service, vendor coordination, or administrative support
Comfortable working in a fast-paced, operations-driven environment
Reliable internet connection and a computer with a quality microphone and noise-canceling headset
Ability to handle escalations or resolve minor vendor issues independently
Experience communicating with customers and vendors.
Experience negotiating rates.
Nice-to-Have
Experience in dispatching, field service coordination, or logistics
Familiarity with RingCentral or other CRM/ticketing tools
What We Offer
100% Remote Work
13th Month Pay
Healthcare (HMO)
Comprehensive Fringe Benefits package
Paid Service Incentive Leave (SIL)
Paid Philippines Holidays
Free Learning and Development Programs
Application Process
We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.
Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.