Customer Support Specialist CZ 🇨🇿 (6h směny, proaktivní volání)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 8d ago
The date the source published, not the day we noticed it (2026-09-07). Last seen at its source 3h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Czechia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €1,350–1,625/mo
Middle 50% of 12 listings that do state pay — Customer · all levels · Eastern Europe · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 8d ago · last seen 3h ago
The listing
Hedepy is a mental health platform connecting people with therapists across 9 European markets. Last year we ran over 300,000 sessions, and that's just the start.
We're looking for a Czech-speaking Customer Support Specialist who does two things equally well: takes great care of clients and therapists when they reach out, and picks up the phone to reach out first. Roughly half your time is reactive support (chat, email, ticket resolution), the other half is proactive outbound: calling clients to gather feedback and help them find and book the right therapist. Over time, the balance may tilt more towards the proactive side.
You'll be part of a close-knit Customer Care team of 7 people supporting all Hedepy markets, so the work is genuinely international even though your clients are Czech or Slovak.
What you'll do
- Resolve client and therapist requests over chat and email, start to finish, with full ownership of compensation decisions and therapist coordination.
- Make proactive outbound calls: gather feedback, guide clients toward booking, and turn interest into actual sessions.
- Handle emotionally sensitive conversations with care, some of our clients are reaching out in a vulnerable moment.
- Keep localized Czech content up to date and help fine-tune our AI support agent so humans can focus on the complex, high-empathy cases.
- Spot recurring issues and share feedback that makes our processes better.
Requirements
Must-have:
- Native Czech speaker (full fluency for complex, sensitive client conversations, or Slovak) and English at B2+ level (our internal docs, meetings and 1-on-1s run in English)
- 1+ years in proactive phone outreach, telesales, or active account management. You're comfortable calling people, not just replying to them.
- Proven ability to work fully remotely and independently, using ticketing/task tools to track and close cases on your own.
- A real track record handling high-emotion or distressed customer interactions with empathy, in writing and on calls.
- Active use of AI tools (ChatGPT, Claude, Perplexity, Gemini or similar) as part of your daily workflow.
Nice to have:
- Experience with Fin (Intercom), Google Workspace and Notion.
- Direct experience supporting customers in acute psychological distress.
Benefits
- Free psychotherapy sessions on Hedepy
- Remote-first work environment, you can work from anywhere.
- International team from 10+ countries
- Cool team buildings and workations ☀️
The practical bits
- Contract: OSVČ
- Time: 0.75 FTE, five 6-hour shifts per week, shift times (8:00 - 14:00, 14:00–20:00).
- Start: ideally September/October 2026.
- Remuneration: 1 100 Kč/6 hour shift