PAR Technology
via Ashby
L2 Support Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 7d ago
The date the source published, not the day we noticed it (2026-09-08). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Serbia
The description agrees: it names Serbia.
What the ad says
…Location: Serbia Reports To: Senior Manager of…
Pay not stated
Similar roles pay €1,350–1,625/mo
Middle 50% of 12 listings that do state pay — Customer · all levels · Eastern Europe · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 7d ago · last seen 1h ago
The listing
For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.
Position Description:
As an L2 Support Specialist at our software-as-a-service (SaaS) company, you will play a crucial role in delivering technical support in a 24x7x365 model. You will troubleshoot and resolve complex technical issues escalated from first-level support, helping customers overcome challenges and maximize their experience with our product. Your expertise and deep understanding of our software will ensure seamless issue resolution and high customer satisfaction.
Position Location:
Serbia
Reports To:
Senior Manager of Support – PAR Ordering
What We’re Looking For:
Entrees (Requirements):
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
Proven technical support experience, preferably in a SaaS environment.
Experience with ticketing/CRM tools (Jira, Salesforce, Zendesk).
Fluent in English (verbal and written).
With a side of (additional skills):
Proficient in troubleshooting web and mobile applications; strong understanding of networking concepts (TCP/IP, DNS).
Familiarity with APIs and API testing tools (e.g., Postman), working knowledge of databases and SQL, and exposure to JavaScript or similar programming languages.
Strong analytical thinking, attention to detail, and a structured approach to troubleshooting.
Excellent customer service and empathy skills, with the ability to stay calm and professional under pressure.
Strong collaboration skills, working closely with cross-functional teams including L1 Support, Development, and QA.
Adaptable to a fast-paced, high-pressure environment and flexible with 24x7 shift requirements (core hours are designed to cover US business hours).
Unleash your potential: What you will be doing and owning:
Provide second-level technical support to customers via multiple channels.
Diagnose and troubleshoot complex software and possible third-party hardware issues.
Investigate and resolve customer-reported bugs, system errors, and configuration problems.
Collaborate with first-level support and third-level teams to ensure smooth escalations.
Document all customer interactions, investigations, and resolutions in ticketing/knowledge base systems.
Identify recurring issues and proactively suggest product or process improvements.
Communicate technical concepts clearly to non-technical users.
Deliver exceptional customer service, ensuring quick response and resolution times.
Interview Process:
Interview #1: Phone Screen with Talent Acquisition Team
Interview #2: Video interview with the Hiring Manager (via MS Teams)
Interview #3: Video interview with the Team (via MS Teams)
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.