Qode
via Workable
Remote Customer Facing IT End-user Support WFH
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked just now — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 7d ago
The date the source published, not the day we noticed it (2026-09-08). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States, Canada
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $87.5k–151k/yr
Middle 50% of 237 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 6d ago · last seen 1h ago
The listing
We are seeking a customer-focused and technically skilled IT End-User Support Specialist to provide frontline technical support to internal users. The ideal candidate will troubleshoot hardware and software issues, resolve helpdesk tickets efficiently, and deliver exceptional customer service while maintaining professionalism and empathy.
🔧 Key Responsibilities
- Provide first-level IT support via phone, email, chat, and in person
- Diagnose and troubleshoot hardware, software, network, and system issues
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Manage user accounts (password resets, permissions, Active Directory updates)
- Support Microsoft 365 applications, VPN access, and enterprise tools
- Document incidents and resolutions in the ticketing system
- Escalate complex issues to Tier 2/3 support when necessary
- Maintain IT inventory and asset tracking
- Educate users on IT best practices and security awareness
🛠 Required Qualifications
- Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- 1–3 years of IT helpdesk or desktop support experience
- Strong knowledge of Windows and/or macOS operating systems
- Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi)
- Experience with ticketing systems
- Excellent communication and customer service skills
🌟 Preferred Qualifications
- Experience with Active Directory and Microsoft 365
- Knowledge of remote support tools
- IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications
- Experience in a fast-paced corporate environment
🤝 Key Competencies
- Strong problem-solving skills
- Ability to multitask and prioritize
- Customer-first mindset
- Professional and positive attitude
- Team collaboration
🎁 What We Offer
- Competitive salary
- Health, dental, and vision benefits
- Paid time off
- Professional development opportunities
- Collaborative and supportive team environment