Customer Success Manager - Events Services
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 5h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 6d ago
The date the source published, not the day we noticed it (2026-09-09). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Brazil, Peru, Mexico, Argentina, Colombia, Venezuela
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,312–1,412/mo
Middle 50% of 16 listings that do state pay — Customer · all levels · Brazil · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 6d ago · last seen just now
The listing
About Huzzle
At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
As a Customer Success Manager, you will be the primary architect of the customer journey, ensuring every client realizes the full potential of our platform. You aren’t just a point of contact; you are a strategic partner responsible for driving adoption, fostering long-term loyalty, and turning users into vocal advocates. If you are a data-driven communicator who thrives on hitting clear performance benchmarks and thrives in a fast-paced SaaS environment, this is your opportunity to make a measurable impact on our growth.
Key Responsibilities
- Onboarding Excellence: Lead new customers through a seamless setup process, ensuring 100% completion of onboarding milestones within the first 30 days.
- Relationship & Success Management: Develop tailored success plans for a portfolio of key accounts, guiding 80% of customers to meet critical milestones within their first 90 days.
- Product Adoption & Training: Serve as a product expert, providing ongoing enablement to ensure at least 90% of customers are leveraging key platform features.
- Revenue Growth: Identify upselling and expansion opportunities to achieve a monthly net revenue retention (NRR) of 9.2% or higher.
- Retention & Support: Act as the voice of the customer, resolving escalated tickets within 48 hours and maintaining a monthly customer retention rate of 99.6% or higher.
- Advocacy & Content: Drive brand visibility by securing at least three customer reviews per month and drafting monthly case studies that highlight client wins.
- Product Feedback Loop: Translate customer pain points into actionable insights for the product team, directly influencing the future of the platform.
Requirements
- 1+ years of experience in sales, customer success, account management, or client services within a SaaS environment.
- Proven track record of building strong B2B relationships and managing a diverse account portfolio.
- Technical proficiency with the ability to master complex software and explain it simply to non-technical users.
- Ownership mentality with a proactive approach to problem-solving and project management.
- Data-driven mindset with experience tracking KPIs and using analytics to drive decision-making.
- Excellent verbal and written communication skills.
- Deep empathy for the customer experience and the ability to adapt to changing priorities
Nice-to-Haves
- Experience working in a high-growth startup environment.
- Proficiency with CRM tools such as Salesforce or HubSpot.
- Experience with dedicated Customer Success platforms like Gainsight or ChurnZero.
- Familiarity with established Customer Success methodologies.
Benefits
💻 Fully Remote: Work from anywhere with international teams
🚀 Career Growth: Join companies in SaaS and B2B services
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals