Lyric
via Ashby
Customer Support Engineer
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 5d ago
The date the source published, not the day we noticed it (2026-09-09). Last seen at its source 2h ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
India
The description agrees: it names India.
What the ad says
…Location: Remote – India…
Pay not stated
Similar roles pay $6,750–7,250/mo
Middle 50% of 9 listings that do state pay — Engineering · all levels · India · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
ashby employer's own board first seen 5d ago · last seen 2h ago
The listing
About the Company
Why We Built Lyric: Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions that could impact the bottom line. Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI at scale. The current SCM technologies are either rigid, limited-scope point solutions or custom solutions built in-house, which demand immense expertise and investment.
That is…until now.
Enter Lyric: Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds:
Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus
A platform-first approach that empowers both business and technical users with end-to-end product composability, leveraging no-code tools, their own code, or even forking our code to build and refine supply chain decision intelligence
With Lyric, enterprises no longer have to choose between flexibility and speed, they get both.
The Mission: We’re building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again.
Today, a growing number of Fortune 500 companies, including Smurfit WestRock, Estée Lauder, Coca-Cola, and more, are innovating on their own terms with Lyric. We can’t wait to see what our customers, both current and future, are empowered to build with us next. Come build with us!
This is a high-visibility support role focused on resolving customer issues, improving support systems, and shaping Lyric’s support infrastructure for scale. The Customer Support Consultant will serve as a front-line responder, handling Level 1 and Level 2 tickets, building platform fluency, and contributing to knowledge management and automation initiatives.
The role is part of a 12-month rotational program designed to accelerate learning and provide broad exposure across Customer Success, Professional Services, and AI support. Individuals in this role will be expected to learn quickly, operate with ownership, and drive clarity for customers through thoughtful and structured problem-solving.
Beyond reactive support, the consultant will identify repeatable patterns, propose automation opportunities, and partner with engineering, platform, and content teams to improve the overall customer experience. Strong written communication, analytical curiosity, and a proactive mindset are key to success.
This role is ideal for someone looking to grow within a high-growth SaaS company at the intersection of enterprise software, AI, and supply chain- offering future opportunities across Lyric’s broader customer-facing and technical teams.
Title
Customer Support Consultant
Location:
Remote – India; <10% travel for team collaboration or customer workshops as needed
Required Experience
1–6 years of experience in L1/L2 support, platform operations, analytics, or other customer-facing technical roles
Demonstrated ability to resolve complex issues with precision, clarity, and speed, balancing technical accuracy with a strong customer orientation
Excellent written communication skills: able to deliver structured, professional responses and synthesize technical details into accessible language
Strong problem-solving mindset and a high degree of ownership, drives issues to resolution and looks for opportunities to improve systems, not just react
Experience spotting patterns across support tickets and proposing scalable solutions (automation, documentation, workflows)
Collaborative team player, comfortable interfacing with engineering, product, and content teams to ensure high-quality resolution and feedback loops
Motivated by the opportunity to grow within a high-performing SaaS organization operating at the intersection of supply chain, AI, and enterprise software
Preferred Experience:
Experience supporting enterprise SaaS platforms or technically complex products
Background in computer science, engineering, or analytics
Familiarity with supply chain or planning concepts is a strong plus
Experience with ticketing systems (e.g., Zendesk, Freshdesk, or similar) and comfort with AI-based tooling preferred