inBeat
via Ashby
Account Manager (Strategy & Client Growth)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 9h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 39d ago
The date the source published, not the day we noticed it (2026-08-06). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
South Africa
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $75.1k–140k/yr
Middle 50% of 42 listings that do state pay — Sales & Marketing · all levels · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 38d ago · last seen just now
The listing
About Us
Creative Milkshake (part of Fieldtrip) is a performance creative agency working with the world's coolest DTC brands. We create social thumb-stopping ads that are designed to convert - that's our jam.
About the Role
We are seeking an experienced, growth-minded Account Manager to lead client relationships, drive creative strategy, and transform transactional client projects into predictable, long-term monthly retainers.
Key Responsibilities:
Strategic Relationship Management (45%):
Owning the day-to-day client relationship.
Act as the primary strategic advisor for a portfolio of clients through understanding the client’s business goals.
Lead monthly strategy check-ins, performance reviews, and Quarterly Business Reviews (QBRs).
Navigate high-level client friction and build deep, executive-level trust.
Translate paid social performance data (Meta, TikTok, YouTube) into high-impact creative briefs and winning ad concepts.
Retention, Expansion & Retainer Growth (45%):
Own Net Revenue Retention (NRR) targets across your client roster.
Identify retention risks early and build proactive expansion roadmaps for each account.
Pitch scope upgrades, transitioning clients from one-off pilot packages to rolling monthly retainers.
Partner with internal Creative Strategists to spot high-performing ad hooks/angles and sell through creative iterations, remix bundles, and whitelisting.
Production Oversight & Alignment (10%):
Maintain high-level visibility on project milestones via project manager.
Ensure client expectations are aligned with internal production realities without getting dragged into daily execution weeds.
Who You Are:
3+ years of Account Management or Client Strategy experience at a performance marketing agency or UGC agency.
Deep understanding of the paid social landscape (Meta & TikTok ad mechanics, hook rates, hold rates, and performance levers).
Proven track record of growing client accounts and closing retainer renewals.
Exceptional written and spoken English with elite presentation skills.
What We Offer:
Standard Creative Milkshake Stipends (mental health, healthcare & internet)
Remote-first & flexible work culture
Generous PTO
A collaborative, creative, ridiculously fun team
Learning & career development