PetDesk
via Lever
Customer Enablement Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 13h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 5d ago
The date the source published, not the day we noticed it (2026-09-09). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $85.6k–151.5k/yr
Middle 50% of 234 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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lever employer's own board first seen 3d ago · last seen 1h ago
The listing
About the role:
The Customer Enablement Manager (CEM) ensures hospital administrators and staff are ready to use PetDesk solutions from go-live onward, training them to apply best practices, use key reporting and admin tools, and work confidently in the product day-to-day.
This is fundamentally a build-first role. Reporting to the Director of Customer Success, the CEM partners with Project Managers, Build, Customer Success, Support, and Product to keep training grounded in what customers actually need; but the real impact comes from the curriculum and content they design - a quality that holds up long after any single session ends.
Apply if you’re excited to:
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Design, build, and maintain training content and curricula across every format, 1:1, small group, webinar, and asynchronous/Academy, keeping materials current as PetDesk's products and each customer's toolset evolve
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Deliver role-specific training for practice administrators, front and back office staff, DVMs, and other audiences, teaching PetDesk best practices and how other solutions' workflows fit with PetDesk so customers can apply them confidently day to day
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Partner with Project Managers and Build teams to understand high-complexity implementations, including configuration, timelines, priorities, and build in just-in-time training accordingly
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Serve as a feedback loop to both Implementation and Customer Success teams, highlighting process, skill, or learning gaps that may need extra training or support, and identifying accounts whose needs may exceed the standard scope
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Partner with CS, Support, and Product to align on customer needs, share training insights, and support handoffs across the customer journey. Gather customer feedback to improve training content and delivery, and fill gaps in the Knowledge Base
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Facilitate live and virtual sessions for customers, adapting pace and approach so participants at any technical comfort level can ask questions and practice new workflows
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Use AI to work more efficiently, personalize training, and keep improving how customers get educated
About you:
Portfolio required, showing sample job aids and live or e-learning training content
2+ years in training, onboarding, customer education, or similar customer-facing enablement work, ideally in healthcare or SaaS
Experience designing and delivering role-specific training for different audiences, administrators, front- and back-office staff — grounded in adult-learning principles that make complex concepts practical and approachable
Strong oral and written communication skills, with experience facilitating live training sessions, both virtual and in person, and leading confident interactions with customers and internal stakeholders
Empathy, patience, and adaptability when working with people across a wide range of technical comfort levels
Quick to learn new software workflows and best practices, and confident applying them
Veterinary clinic or SaaS customer training experience preferred
What success looks like:
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Practice administrators and staff reach confidence in their specific, role-relevant workflows by go-live, and both customers and internal partners trust that staff are prepared to perform critical workflows independently from Day 1
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Customers understand and can independently apply PetDesk best practices following training that's tailored to their specific implementation, roles, workflows, and configuration — never one-size-fits-all
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Training completion and attendance consistently meet targets across relevant customer roles
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Low volume of basic "how-to" support tickets in the weeks immediately following go-live
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Training and enablement feedback scores consistently meet or exceed expectations
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Training content and enablement materials are consistently up-to-date, high-quality, and reflective of current product functionality and best practices across the full customer lifecycle, not just at launch
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Knowledge Base content is accurate, accessible, and actively used by customers as a self-serve resource
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CS, Support, and Product consistently receive timely, relevant input from training insights, supporting smoother handoffs and alignment across the customer journey
Benefits & Perks:
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Medical coverage for employees and dependents (80-90% covered by employer)
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Employer HSA contribution with HDHP
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401(k) match up to 3.5%
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Dependent Care Flexible Spending Account (FSA)
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Dental & Vision coverage available
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Basic Life and AD&D Insurance
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Short and Long Term Disability
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Flexible Time Off & 12 Paid Annual Holidays
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Paid Parental Leave
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Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
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$250 Annual Stipend for Learning and Development
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships.
Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.