PetDesk
via Lever
Sr. Support Specialist, Phones - Contract
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 20h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 28d ago
The date the source published, not the day we noticed it (2026-08-17). Last seen at its source 2h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Mexico
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,238–1,400/mo
Middle 50% of 16 listings that do state pay — Customer · all levels · Mexico · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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lever employer's own board 2 postings first seen 27d ago · last seen 2h ago
The listing
About this Role:
This is a 100% remote contract position, based in Latin America (including Central America), with availability aligned to North American business hours, as agreed per engagement.
Fluency in English (both written and spoken) is required for this role. To apply for the this position, please submit your resume in English highlighting your qualifications.
Contractors must provide their own equipment (laptop, monitors, keyboard, mouse, etc.), stable internet connectivity, and dedicated workstations.
Tasks:
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Diagnose and resolve SIP/VoIP connectivity issues, including NAT traversal, SDP mismatches, one-way audio, and packet loss, across 15+ client tickets per day
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Administer and troubleshoot PBX systems at the call-flow and trunk-configuration level, not just individual device settings
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Remotely diagnose network-level issues at client sites, including router/firewall checks, and guide non-technical client staff through resolution steps via phone or screen share
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Provision and configure IP phones (Yealink, Grandstream, Polycom-class devices) for new and existing client accounts
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Manage and resolve client-facing tickets in the ticketing system daily, maintaining SLA adherence and clear written communication throughout
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Document recurring technical issues and solutions in the internal knowledge base for team-wide use
Requirements:
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2-4 years of experience in technical VoIP/PBX support, with demonstrated experience on multi-site or enterprise-scale PBX deployments
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Solid working knowledge of SIP protocol, RTP/RTCP, PBX call routing/configuration, codec-related call quality issues, and common VoIP failure modes
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Working knowledge of networking fundamentals: subnetting/VLANs, QoS configuration, and packet capture analysis (Wireshark or equivalent)
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Hands-on experience provisioning and configuring IP phones across multiple hardware vendors
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Strong written English communication for client-facing correspondence
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Demonstrated ownership — able to see a complex technical issue through to full resolution without heavy oversight